Job details
Job type full-time
Full job description
Would you like to be part of one of the fastest-growing benefits technology companies in the u.s.? join our mission to help millions of people improve the quality of their daily lives through accessing the world’s largest selection of personally relevant benefitsHelp us achieve our goal of becoming the world’s most broadly accessed gateway for group and individual benefitsAlready used by thousands of employers and their millions of employees, our platform is disrupting the $1 trillion benefits marketClients include 5 of the top 10 largest employers in the u.sAnd dozens of fortune 500 companiesNow that we are one of the industry’s fastest-growing companies, we have no plans of slowing down.
Position summary:
The main focus of a customer care representative is to provide amazing customer experiences while helping customers with questions on products, services, and issues, either being technical or a general issueAlso, a customer care representative is responsible for carrying out company objectives when dealing with customersThe company objectives are to increase participation, engagement, and help customers return for additional purchasesThe next item is for customer care representatives to assist management with understanding the top customer satisfaction needs and customer trends.
After training the schedule for this opening is tuesday to saturday - 11:30 am to 8:30 pm
Benefithub does not currently offer h-1b sponsorship
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Process email inquiries in a timely manner (same day or next business day)
Process chat inquiries in the same fashion as inbound calls
Maintain call and chat abandonment rate below 5%
Answer calls and chat in less than 60 seconds
When necessary be remote work ready
Resolve customer issues on the first call
Complete special assignments given by management
Qualifications:
We are interested in every qualified candidate who is eligible to work in the united statesHowever, we are not able to sponsor visas.
Previous experience of two years or more in customer service, sales, or other related fields
Customer care experience with gift cards/credit cards
Experience in the voluntary benefits industry
Bilingual in spanish & english strongly preferred
Ability to build rapport with clients
Ability to prioritize and multitask and manage time effectively
Experience with zendesk and pbx-change phone system
Ability to type 40 wpm
Proficient computer skills with the ms office suite
Positive and professional demeanor
Excellent written and verbal communication skills
Comfortable working under pressure
Benefithub is proud to offer highly competitive salaries along with a very generous perks and benefits package for full-time team members:
Medical and dental (employer paid 75% of monthly contributions)
Vision insurance (employer paid 100% of monthly contributions)
Domestic partner coverage for all insurance plans
100% employer-paid life insurance
401(k) retirement plan options
Generous paid time off (pto)
Generous volunteer paid time off (vto) program
Stock options from the company
Generous paid paternity and maternity leave policies
10 holidays (including office closed day after thanksgiving)
Flexible work schedules
Paid wellness rewards program
Flexible spending account program
Voluntary benefit programs (std, ltd, life insurance, accident, cancer)
We also have offices in new york, india, mexico, and the united kingdomAnd, we are growing!
Please click here for the voluntary self identification of disability form which can be emailed to humanresources@benefithub.com
