Job details
Job type full-time
Full job description
Benefitfocus, inc(nasdaq: bnft) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokersBenefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits informationWith a user-friendly interface and consumer-centric design, the benefitfocus platform provides one place for consumers to access all their benefitsBenefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.
Benefitfocus is searching for a business analyst-sales and marketing to join our sales operations teamThis is a remote roleThe business analyst is a key member of the sales and marketing operations teamThe business analyst oversees the sales and marketing tech stack; collaborating with internal stakeholders and internal applications to ensure systems support our growing sales and marketing teamsResponsibilities include writing requirements and specifications, project management and administration of systems (in collaboration with internal applications) and 2nd level technical troubleshooting.
Responsibilities:
Act as the solution expert to achieve the optimal use of the benefitfocus sales and marketing technology stack
Administer the systems in partnership with it (performance monitoring, updates, patches, etc)
Provide help desk-type and triage support on all systems for the users
Design and write specifications for new features and/or new releases according to business requirementsAct as a liaison with internal teams to ensure understanding of the design requirements.
Author thorough, detailed, high-quality documentation of all aspects of the systems in question, including business requirements, use cases, and business system concept documents.
Oversee and manage prioritization of sales and marketing tech stack enhancementsResolve requirements conflicts between business units or between business and technology.
Provide content, high-quality documentation and review documentation for release or new features.
Requirements:
4+ years of experience as in business analyst in a similar industry
System/business analysis experience required in an agile development environment.
Strong functional knowledge of the salesforce crm platform
Bachelor’s degree (or equivalent)
Ability to coordinate and assist large teams in resolving complex analytical and technical issues.
Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines.
Excellent oral and written communication skills and ability to effectively communicate with internal and external contacts.
Client focused, proactive and results oriented with ability to support clients across multiple location.
Exposure and skills to work with key productivity tools – ms office, sql, jira, zoom, etc.
