Job details
Job type full-time
Full job description
Here at berkeley lights, we think cells are awesome! cells are capable of manufacturing cures for diseases, fibers for clothing, energy in the form of biofuels, and food proteins for nutritionSo the question is, if nature is capable of manufacturing the products we need in a scalable way, why aren’t we doing more of this? well, the answer is that with the solutions available today, it is hardBerkeley lights is here to change all of that! our extremely sophisticated proprietary technology and beacon® and lightningtm systems accelerate the rate researchers can discover and develop cell-based products in a fraction of the time and at a fraction of the cost of conventional, legacy research methodsUsing our tools and solutions, scientists can find the best cells, the first time they look.
Our goal is to continue to collaborate with customers to drive the adoption of our technologies, making cell-based products and therapeutics more easily accessible the world over! you will play a major role here in the customer support and maintenance of these technologies, and our success will depend on you! we have been changing how the world develops cell-based products since 2011, and now our family of around 250 employees welcomes you to consider joining us on this incredible journey.
Here at berkeley lights, we think cells are awesome! cells are capable of manufacturing cures for diseases, fibers for clothing, energy in the form of biofuels, and food proteins for nutritionSo the question is, if nature is capable of manufacturing the products we need in a scalable way, why aren’t we doing more of this? well, the answer is that with the solutions available today, it is hardBerkeley lights is here to change all of that! our extremely sophisticated proprietary technology and beacon® and lightningtm systems accelerate the rate researchers can discover and develop cell-based products in a fraction of the time and at a fraction of the cost of conventional, legacy research methodsUsing our tools and solutions, scientists can find the best cells, the first time they look.
Our goal is to continue to collaborate with customers to drive the adoption of our technologies, making cell-based products and therapeutics more easily accessible the world over! you will play a major role here in the creation and development of these technologies, and our success will depend on you! we have been changing how the world develops cell-based products since 2011, and now our family of around 250 employees welcomes you to consider joining us on this incredible journey.
As a customer success manager, you will support our company’s growing customer success teamThe ideal candidate will have a background in both biology and customer success arenas.
Responsibilities
Build trusted relationships with customer stakeholders and lead customer advocacy within bli
Define success criteria, project priorities, and lead initiatives to drive customer engagement and satisfaction
Develop and facilitate surveys and customer feedback to improve development projects, customer support, sales, and marketing
Present data and trends to the bli management team as it relates to customer feedback
Enable a comprehensive understanding of our customer’s requirements and deliver voc detail into our product development process
Maintain and track relationships with clients and become the internal advocate for their sustained success
Serve as a brand ambassador of bli and lead programs that drive the adoption of bli technology
Bachelor’s degree or higher with relevant experience in the life science or high tech industry
5+ years of experience in customer-facing roles demonstrating increased levels of leadership
Self-starter who is comfortable working in a fast-paced environment with the ability to independently manage multiple programs
Exceptional verbal and written communication skills.
Analytical skills and business acumen are a necessity, with a strong ability to influence change through data
Professional characteristics:
Open-minded
Great problem solver
Willing to get and get done mentality
The california consumer privacy act (ccpa) is effective january 1, 2020Please read our california consumer privacy act disclosure form regarding the ccpa and berkeley lights’ required disclosures about the collection of personal information.
Job type: full-time
Work location: multiple locations
