Job details
Salary $18 an hour
Full job description
Position: retail activations representative, direct sales
Department: retail activations (422)
Reporting supervisor: supervisor, retail activations
Schedule: local work from home opportunity* must be willing to work various shifts including days, evenings, weekends, and/or holidays
Pay : $18/hr base pay plus commissionAnnually, our agents average $47k per year and top performers have even higher earning potential.
About the team
This is a dedicated retail activations built within the direct sales department in order to relieve inbound call volume to the customer service departmentThe retail activations team is a 100% inbound department that is committed to the organization’s values of excellent customer service as well as adding value to each customer with our array of health and safety servicesThe retail activations team receives calls from customers who purchased a lively device at a retail location and are requesting activation of the deviceThe overall department is a positive and dynamic environment.
About the job
The retail activations representative will be responsible for receiving inbound retail activations calls, listening to and answering customer’s questions, probing for emotional needs and recommending products, accessories and services that are appropriate for each customerThe retail activations representative uses a consultative, needs-based sales process that is focused on making appropriate recommendations for products, rate plans and value added services with full disclosure to the customer and ensuring that the customer has an opportunity to utilize all of the possible services that we provideThe representative’s primary responsibility is to ensure that the customer has a positive experience with best buy health and will provide excellent customer service through professionalism and enthusiasm for great products and servicesThe candidate must be able to answer phone calls, create accounts, overcome objections and solve problemsStrong communication skills and being very performance driven will ensure success in this position.
Responsibilities
Respond to high volume of inbound calls from retail customers, providing relevant and accurate information on products and services
Answer customer questions and provide appropriate solutions
Utilize the consultative, needs-based sales process to make recommendations to the customers
Present and sell new products and additional value added services
Maintain performance based on goals and objectives
Other duties as assigned
Qualifications
Education: high school diploma or ged required
Experience:
Minimum 6 months of sales experience required
Knowledge/skills/abilities:
Computer skills including typing and prior experience using microsoft office suite
Ability to meet and/or exceed sales quotas
Personal attributes:
Action oriented
Conflict management skills
Customer focused
Results oriented
Trustworthy and able to handle confidential information
Ability to set priorities and stay focused
Ability to learn on the fly
Tenacious with interpersonal savvy
Problem solving skills
Offer of employment is conditioned upon successfully passing a pre-employment background check and drug test.
