Job details
Job type full-time
Full job description
The directory services division of evercommerce is seeking a new telephony systems engineer to join our teamThis is a critical role is supporting the core of our businesses, best pick reports and five star rated.
You:
You are technologically savvy, highly driven telephony and systems administrator who is eager to learn and eager to provide top-level support to both team members and the enterprise systems that serve our membersYou have administrative experience across multiple os platforms and web environments, and have experience working with multiple voip and telephony platforms and technology vendors.
Us:
Best pick reports and five star rated comprise the directory services division within evercommerceOur brands use telephony and data platforms to support home service providers and their clients with their day-to-day operations – we use over 10,000 revenue-producing phone numbers in our business every day We strive to increase the prosperity of first-class builders, contractors, and home service providers by creating successful commerce between them and their customers while elevating the stature of the industryWe accomplish this by delivering remarkable experiences and creating innovative products that connect our members with their customers by providing quality lead generation and authentic customer feedback.
Where:
The directory services division is in the heart of atlanta, georgia, near sweetwater breweryWhile we’d love someone close to the office, we are open to top talent anywhere in the u.sAnd this role can be done 100% remotelyWe have a rowe – results only work environment – so flexibility and the ability to work remotely are baked into how we do business each dayPlease note that you must be eligible to work for any u.s.-based company without sponsorship to qualify for this position.
Responsibilities:
Conduct telephony network administration for a network of asterisk, linux, and microsoft servers that connect and capture data for revenue-producing phone numbers, and the back-end processes by which this data is collected, interpreted, and used for our business
Identify, recommend, and manage telephony and data systems updates, upgrades, migrations, and reconfigurations
Procure, configure, and qa phone numbers on a seasonal and ad-hoc basis
Conduct employee phone system administration – purecloud, ringcentral and others
Work collaboratively with vendors, shared resources from evercommerce, and multiple teams within the division to maintain smooth telephony and data systems infrastructure
Monitor telephony and data systems carefully for quick and early reaction, troubleshooting, escalation, and resolution to any potential issues that may arise
Work collaboratively with our it security, cloud, and service desk teams at evercommerce to configure, monitor, and troubleshoot software configuration on new and existing hardware
Serve as an it leader within the organization to promote security compliance on infrastructure and applications, as well as from users
Coordinate with evercommerce service desk and cloud teams around it infrastructure projects, upgrades, and administration
Manage telephony vendor contracts and relationships, and report and forecast expenses
Special project support and assistance
Support operations team members with other duties as assigned
Experience requirements:
Bachelor’s degree in a relevant technological field, or equivalent certifications
At least 2 years managing telephony and data systems in a professional role
Strong experience in system performance monitoring
Strong background in excel a plus
Ability to work across multiple voip telephony platforms, including ability to build out and clearly document call routes and changes to call routes
Capable of effectively working with external vendors to get resource support
Aws certified cloud practitioner is a plus
Strong ability to work independently while maintaining high level of accuracy
Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails
Strong documentation skills
Critical thinking skills and problem-solving ability
Time management skills with ability to multi-task and prioritize
Benefits & perks:
Robust health and wellness benefits
401(k) with match
Public transportation reimbursement
Fitness stipend and onsite gym
Start with 17 vacation days, 11 holidays, and a day off to volunteer each year
Snacks, lunches, and happy hours (as our offices reopen)
Continued investment in your professional development
We are building an exceptional company and looking for talented, energetic, and motivated people to join our unique environmentIf you are looking for a company that is truly focused on empowering small businesses with superior technology, come join a company that rewards authenticity and supports energy with a passion.
Evercommerce is an equal opportunity employer and we value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusWe look forward to reviewing your credentials and getting to know more about your experience!
