Bio-rad is seeking a customer service supervisor.
The ideal candidate will take initiative when appropriate, have sound judgment and be a participant and proponent of team work and process improvementFlexibility and adaptability are a must in our growing industry as we strive to continually improve our customers’ experience.
Note: this is a remote position.
Responsibilities
Mentors and manages 8 direct reports.
Manages day to day operations of the customer sales support team.
Develops, monitors, reports on, and refines departmental kmi`s, to ensure that css team meets goals and shows continuous improvement.
Regularly reviews processes to ensure relevance and effectiveness, and refines processes as needed.
Additional requests/projects, as assigned by manager.
Provides open, honest and constructive feedback through strong interpersonal communication skills.
Minimizes customer escalations through training and individual/professional development - striving for 100% ownership to the point of issue resolution.
Advises customer service manager on key issues, trends, customer expectations and recommends process improvements that will continually improve the level of customer service provided.
Fosters open lines of communication with key stakeholders (marketing/product managers, sales force, supervisor, peers, etc.)
Qualifications
Bachelor’s degree required.
Minimum 7+ years related experience and/or training or equivalent combination of education and experiences in customer service and/or contract administration in customer service and/or inventory management experience to include but not limited to processing orders, forecasting, working w/ planners, manufacturing, marketing, account managers, and various other departments.
Self-starter/ positive attitude.
Attention to detail.
Able to work collaboratively across departments at various levels.
Excellent verbal and written communication skills in english, organizational skills; ability to gain and comprehend product knowledge; strong microsoft skills, windows, word, excelAbility to navigate through systems.
Sap experience a plus.
Possess a strong work ethic and team player mentality - demonstrate the ability to work independently and as a team to reach mutual team goals.
Vaccination requirement:
Due to the higher threat of more infectious and deadly covid-19 variant strains emerging, bio-rad recently announced a new mandatory vaccination policy requiring its us employees to be fully vaccinated against covid-19 as a condition of employmentBio-rad will make reasonable accommodations for valid exemptions based on disability, medical, or religious reasonsWith this policy, bio-rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.
About bio-rad:
Bio-rad is a global leader providing a broad array of clinical diagnostics and life science research productsWith a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.
Bio-rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.
Eeo/aa employer/veterans/disabled/race/ethnicity/gender/age
Agency non-solicitation:
Bio-rad does not accept agency resumes, unless the agency has been authorized by a bio-rad recruiting representativePlease do not submit resumes unless authorized to do soBio-rad will not pay for any fees related to unsolicited resumes.
