Job details
Job type full-time
Full job description
Are you ready to work for a more active world?
At bioventus, our business depends on developing our peopleWe invest in you and challenge you to be the bestWe value our colleagues for their different perspectives and individual contributions, and our leaders listenOur success rests on working together to achieve shared goals and rewardsJoin a diverse team of global colleagues driven to help patients resume and enjoy active lives.
Who is bioventus?
We are the market leader in developing clinically proven and cost-effective orthobiologic solutions for surgical and non-surgical bone healing and osteoarthritis, with products recognized for their safety, innovation and effectiveness.
$350+ million i n annual revenue
800 employees worldwide
Helping 440,000+ people every year
The bioventus team always puts patients at the forefront, and their needs are the priority in the choices we make and actions we take.
Exogen order management specialist (remote work position)
40 hours per week – virtual work from home
The exogen order management specialist serves as a key point of contact for our customers in the sales and product fulfillment process for assigned territoriesThis role serves as the primary point of contact for physicians, physician staff, and the patient throughout the exogen reimbursement and order fulfillment processThe goal of this role is to operate as compliantly and efficiently as possible so that the patient can being their exogen treatment as soon as possible.
What you’ll be doing
Initiates contact with patient upon receipt of a prescription to explain product and processEducates patient and secures agreement from patient to move forward with the insurance process
Processes product orders using designated order entry system/method with a focus on accuracy of information and complianceContacts prescribing healthcare provider offices to obtain any additional documentation needed for the orderSubmits orders to reimbursement services for patient benefits and order authorization
Follows up with key stakeholders and customers throughout process to inform them on insurance approval status, fulfillment status, and next stepsExplains benefits and out of pocket costs to the patient; ensures patient maintains focus on how products will help them resume an active lifestyle
Ensures patients receive product timely and educates patient on how to use products as needed (via phone)Coordinates in-person placement with the sales representative as neededEnsures sales rep is aware of the patient’s follow up visit after receiving product
Looks for ways to continually streamline and improve the exogen order process and achieve assigned metrics and key performance indicators
Participates in relevant meetings or training pertaining to exogen product knowledge, exogen sales process, and compliance
What you’ll bring to the table
4-year degree or 4 years of related experience in lieu of degree
Minimum 6 months experience working in clinical or job related setting
Experience working with orthopedic patients and explaining medical benefits
Experience training patients on using medical devices is ideal
Proven ability to build relationships with healthcare providers and their staff
Proven ability to multitask and keep multiple key stakeholders informed
Experience explaining patient insurance benefits to patients is ideal
Strong customer service and problem solving skills
Strong written and oral communication skills
Proficient computer skills (microsoft outlook, ms word, ms excel)
What you’ll receive
The satisfaction of driving real change in the industry and people’s lives
Full exogen product and process training
A diverse global community of people who are driven by a shared purpose to help patients
A business that acts with integrity in all interactions with co-workers, leaders and customers
We value others and build success by appreciating differences in thought, opinion, background, skills and perspectives
An environment of continuous learning and development
Flat organizational structures which elevate employees’ level of responsibility
Meaningful opportunities for professional development and mentoring
Competitive compensation package, including salary as well as bonus
Exciting benefits package, including three weeks’ vacation; medical, dental and vision benefits; life insurance; and a 401(k) plan
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Are you the top talent we are looking for?*
Apply now! hit the “apply” button to send us your resume and cover letter.
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Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belongingWe believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of lifeIn the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation_all individuals, regardless of personal characteristics, are encouraged to apply.
Note – all offers are subject to candidates passing a full background checkIf we are unable to validate you possess the minimum requirements for this role; offers may be subject to rescindment.
Job type: full-time
Work location: multiple locations
