Job details
Job type full-time
Full job description
Black knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycleOur deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goalsBlack knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
Job family description
Responsible for high-level relationship management and service delivery for multiple products for one or more assigned clients that is strategic to the enterpriseAccounts are target clients that have a major strategic impact on the long-term success of the enterpriseServes as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solutionOversees and leads teams in the delivery of continuous and effective outsourced solutionsIdentifies areas where continuous improvement can be appliedHas profit and loss responsibilitiesMay work at a black knight or a client location.
General duties & responsibilities
Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution.
Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an it solution or a business process outsourced solution and regardless of the client`s geographic locationMaintains contact with client at an executive level, focusing on the strategic nature of the relationshipRepresents the enterprise to the client and the client to the enterprise.
Works to maintain and grow the client relationship while ensuring ongoing customer serviceLeads the sales effort for incremental revenue opportunities and contract renewalsIdentifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new black knight products or services.
Oversees the delivery of continuous and effective services, and ensures project completion within budget and in accordance with contract requirements.
Manages technical aspects of projects and is responsible for oversight of vendors and subcontractors.
Leads teams in the delivery of outsourced solutions to the strategic clientSelects, develops and evaluates personnel to ensure the efficient operation of the function.
Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement.
Educational guidelines
Bachelor`s or master`s degree in business, computer science, information systems or the equivalent combination of education, training, or work experience.
General knowledge, skills & abilities
Director experience highly preferred
Proven knowledge to represent the enterprise`s entire range of products to the client and of the industry
Proven track record in client relationship management, service delivery and/or the sales of technology products and services
Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client`s business
Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction
Displays strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients
Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise
Demonstrates the ability to lead by example and motivate professional level staff
Displays strong leadership qualities, decision making abilities, and strong business judgment
Possesses strong personnel management skills
Client delivery manager ii
Excellent knowledge of the field with strong leadership skillsEstablishes operational objectives and work plans, and delegate’s assignments to subordinatesInvolved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or divisionWorks on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client`s businessImplements strategic policies when selecting methods, techniques and evaluation criteria to obtain resultsEstablishes and assures adherence to budgets, schedules, work plans and performance requirementsRegularly interacts with senior management or executive levels within the enterprise and/or client organizationsRequires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationshipAuthority for hire, fire, performance appraisal, and pay review decisionsManages teams who deliver services {e.g., data center operations, application management, custom application development, etc.) to one or more strategic clientsTypically manages one to three strategic client relationships with delivery of moderate to complex services and with total annual revenue of less than $20 million usdTypically requires at least ten (10) years of client management, related service delivery or sales experience with two (2) or more years of leadership responsibility.
Black knight is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family statusOur employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighterBlack knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.
Location:
Jacksonville, fl
Time type:
Full time
