Job details
Job type full-time
Full job description
About blackhawk network:
At blackhawk network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and peopleOur collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenueWe believe our future holds great things for blackhawk network and its partnersWe believe that together, we can shape the futureOur beliefs? win as one team, be innovative, global excellence and be inspiring!
So, what are you waiting for? shape your career and join our global network.
Overview:
We are looking for a business systems analyst ii to support new and existing products by effectively managing and completing all operational and production-ready tasks applicable to launching new / existing products – inclusive of product creation, multi-system setups, quality control testing, troubleshooting setups, and cross functional team collaborationIn addition, they will provide appropriate project management oversight to facilitate the setup and execution of multiple new products, in priority rank order, at the same time while managing current product daily updates.
The business systems analyst ii will work on a team dedicated to successful product and systems management by ensuring the accurate and timely delivery of products and test resultsBusiness analysts work in a cross-functional environment serving as subject matter experts and project managers for assigned project componentsIn addition, they will have the responsibility of providing technical and back office support to all current and new product development support activities.
Reports to manager, business systems, they will also work with the following teams/functions: product operations management; cross functional bhn core teams, project managers, merchant database team, fulfillment team, program implementation management, branding, and other internal stakeholders.
Responsibilities:
In this role, there are 3 main areas of responsibilities:
New product builds - 60%
Gather all requirements needed from various internal teams, develop new product template, verify template with management and complete build of new products
Consult and partner with a variety of departments within the business in designing, building, and implementing new functionality within the various current business systems
Analyze and design processes for business needs and requirements
Proactively review and identify issues, notify the program manager of requirement gaps, requirement changes, variances in project schedules and other project performance issues, with recommended solutions to overcome shortfalls in project timing and determine ways to meet the committed timeline
Responsible for internal project tracking and updates using the team trello board
Support it in variety of large scale builds by gathering and documenting requirements necessary to achieve the goals outlined for each
Supporting current product implementations - 30%
Update product portfolio daily as requirements are sent from internal teams
Facilitate quality control testing of any changes made to products
Verify any new changes/requirements fit within the current systems capabilities and if there are gaps, provide descripting detail of gap and proposed fix
Responsible for troubleshooting and resolving any existing product issues and work with customer service, account managers, fulfillment team, and project managers to verify the fix
Review and approve system build specifications to assure no needed client function is overlooked and the build will support the operational needs in a manner so that it will not jeopardize client satisfaction
Miscellaneous support activities - 10%
Timely update of current/new hawk redeem rewards
Cross train with team members and serve as subject matter expert on current assigned duties
Lead by example with driving standard workflow and being process oriented
All other duties assigned as needed
#gldr
#li-er
Qualifications:
Bachelors degree, or equivalent experience
2+ years business systems experience
1+ years trello or equivalent project management software experience
1+ product/implementation management experience preferred
Ability to critically listen to various requirements and translate into action items
Cross functional team requirement gathering experience
Ability to work independently, multi-task and effectively prioritize in a highly dynamic work environment.
Self-directed individual with strong organizational, administrative, and technical skills
Strong internal customer service skills
Ability to interact and clearly communicate with all levels of management and employees
Experience in using problem-solving techniques to determine root cause followed by sustainable corrective action
Excellent interpersonal skills to lead project/account teams and to manage client relationships
Proficient with ms office
Eeo statement:
Blackhawk network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsBlackhawk network believes that diversity leads to strengthThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
