Job details
Job type full-time
Full job description
About blackhawk network: at blackhawk network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and peopleOur collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenueWe believe our future holds great things for blackhawk network and its partnersWe believe that together, we can shape the futureOur beliefs? win as one team, be innovative, global excellence and be inspiring!
So, what are you waiting for? shape your career and join our global networkOverview: this position is responsible for managing account management functions and achieving sales expansion objectives for the account management teamProvide direction for a unified account-based sales strategyThis includes direct management of the account management teamResponsible for the implementation of coordinated strategies for the team and responsible for sales expansion and account penetration and overall customer satisfaction.
These primary goals are: retain and grow client revenue identify, pursue, and capture add-on, new-capability, and cross-sell business increase client satisfaction with blackhawk network and with your specific division
Responsibilities: additional responsibilities include, but may not be limited to:
Leadership focus overseeing client management, including staffing and resources, ensuring that overall client satisfaction is high and identify any remedial actions required to ensure low levels of client turnover lead and represent “one blackhawk network”, by influencing actions and decisions that positively impact revenue, delivery, compliance, and client satisfactionBe the quarterback for the services assigned within your division, as well as the extended division team around each assigned account establish and nurture client executive relationships and provide thought leadership to the client follow the key directives that are provided from our senior leadership team (slt) as well as the supporting management championing their continued efforts to promote an equitable, inclusive culture and support and develop a more diverse workforce lead exceptional teams with the most engaged and talented people in the industry manage and drive change appropriately and communicate with transparency responsible for excellence, risk management, and compliance across the business be an excellent teammate to all blackhawk network associates
Account management focus define and deliver a focused account management process to support our internal and external clients across the business create and execute an account business plan (abp) for every assigned account that are focused on cross-organizational collaboration, demand creation, growth, and a reduction in business risk maintain blackhawk network’s customer relationship management (crm) platform and data in the methods and requirements assigned by the leadership expand the client contact footprint/relationships within the account effectively deliver all controllable dimensions of client satisfaction partner with service delivery/operations, or other internal organizations, to best represent blackhawk network and achieve required goals provide additional reporting or planning as needed by leadership desire and ability to become highly educated in your product domain as well as other blackhawk network services, and to proactively communicate with clients about these service offering
Revenue focus plan and execute teams contract renewals that grow revenue, build blackhawk network’s value-add to the client and expand the overall domain footprint within the clientAbility to accurately forecast quarter over quarter expansion and retention revenue is beneficial motivate and capture non-recurring revenue (nrr) sales for in-year revenue growth assist the team with expanding client relationship value with add-on sales “open the door” for new capability sales opportunities that may be led by other team members, i.e., sales executives work in partnership with sales executives to capture additional new business qualifications: demonstrated, functional account management skills and expertise, consistent with responsibilities listed above global, enterprise or large account management experience minimum of 10-year business experience 5+ years of saas account management leadership experience in a fast-paced environment high growth environment matrix organization management (preferred) a demonstrated knowledge of saas business fundamentals along with advisory and delegated business models and an understanding of industry drivers in the ability to build, influence and drive high performing teams collaborative leader with ability to effectively partner with regional and global teams and peers to drive excellence through influence strong leadership skills and experience in leading teams of professionals to deliver high levels of technical excellence, client satisfaction, financial performance, and employee engagement bachelor’s degree or related work experience acceptable
Eeo statement: blackhawk network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsBlackhawk network believes that diversity leads to strengthThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
