Job details
Job type full-time
Full job description
Under general supervision and utilizing solid functional/technical area knowledge of relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for small to moderately complex business issues within their domain areasThey act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impactsSupports it with problem resolution, testing, software upgrades and related projects as needed.
Technical support/business expertise
Provide technical knowledge and support in operational system/application and procedural issues to the business and it and help the business find technical solutions to meet their goals.
Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
Provide ongoing user support for ad hoc questions, inquiries, and service requests.
Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
Issue resolution
Resolve medium, moderately complex production issues by:
Performing initial triage for severity and business impact of system/application failures.
Troubleshooting and analyzing to determine root cause of issues
Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
Coordinating with it, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
Develop system support processes with it; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
Project/program support
Work collaboratively on projects and initiatives with the business and it by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
May act as business lead/coordinator on moderate single area/department projects.
Business testing
Coordinate testing plans with business area and it
Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
Document and may, in some cases, execute test plans and scenarios
Analyze and verify testing results for accuracy, relevance and completeness
Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
Assist it with hardware and software upgrades, security changes, and architectural enhancements as needed.
System configuration
Configure and maintain moderately critical system tables and data elements across multiple system environments
Analyze, develop and implement configuration changes to improve system performance and user efficiency
Monitor configuration for accuracy and compliance to change control processes.
Hiring requirements
Undergraduate degree with 2 years application/systems analysis experience (i.eTesting, project team work related to system functionality/process development).
If no degree, 4 years application/systems analysis experience or 6 years experience in relevant business function developing strong technical skills with associated applications/systems
Some knowledge or experience with automated tools to perform analysis and reporting (i.eBusiness objects, query writing) is required.
