Job details
Salary $120,000 - $172,689 a year job type full-time number of hires for this role 1
Full job description
Xm advisory (w2)
Experience
− 10+ years’ experience managing global cx programs, voice of customer (voc) programs, customer assessment programs
− 5+ years of experience working as an external consultant with clients on their customer experience programs
− experience leading large, complex engagements with enterprises involving multiple stakeholders and partners, including project management and client relationship management
− strong experience in managing digital cx programs
− strong business acumen and credibility to liaise with and communicate effectively with senior officials, ceo’s, board members, etc
− extensive experience interacting with clients in both pre- and post-sales capacities
− has a strong understanding of good research methodology and data collection / statistical skills
− (preferred) experience in the public sector and/or healthcare industry.
Technical/domain
− cx domain expert (cx maturity assessments, customer journey mapping, cx listening architecture & cx program design, cx analysis)
− exposure to cx platforms like qualtrics, medallia, confirmit would be preferred
− bonus skills - tactical digital marketing, crm, advanced analytics, retail operations competencies
Job type: full-time
Pay: $120,000.00 - $172,689.00 per year
Schedule:
Monday to friday
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
