Job details
Job type full-time
Full job description
About us booknook is a dual bottom line education technology company that is committed to closing the early reading opportunity gap through innovations that prioritize authentic human connections to support learningWe believe the best edtech solutions are developed and supported by people with their roots in the classroom or the social sector, and we strive to build a team that reflects the diversity of the communities we serve.
Booknook is looking for a passionate person to lead the implementation and relationship-building with booknook customer partnershipsThis person will be responsible for ensuring successful implementation, driving the renewal and expansion process with partners, and managing a team dedicated to this workThe ideal candidate will be highly motivated and comfortable working with little direction, and be excited about building and expanding relationships with these partners.
At booknook you will
Own, manage, renew, and expand the relationship with our tutoring services partners that include schools, districts and non-profits across the us for your team`s book of business
Own, manage, and drive success with multiple stakeholders
Partner with volunteer organizations and paid tutoring providers in the delivery of services to customers
Inspire, attract, and manage a team of high-performing customer success managers and drive all aspects of developing, leading and coaching, with a sharp focus on the team’s metrics and scorecard
Consistently hit revenue and usage targets set with manager
Ensure the team is engaging strategically with their customers and help prioritize their activities to drive value realizationThis includes, but is not limited to, modeling via customer engagement, shadowing the team, and attending team quarterly success reviews
Provide communication and support to families and other users
Analyze industry trends and performance metrics to drive execution and accelerate results
Other duties as assigned
You are a good fit for this role if you have
5+ years management experience in an educational or non-profit setting
3+ years experience leading and mentoring a team of direct reports in a customer service, sales, or project management setting
Proven track record of overachievement, innovation, leading change, and creativity in solving company and team challenges
High level of proficiency in google suite and/or microsoft office, in particular google sheets and/or excel
Proficiency with crm tools (e.gSalesforce.com) and marketing communication tools (e.gMailchimp)
Experience building and leading high-performing, geographically distributed teams, including process definition, documentation, talent sourcing, development, while delivering excellence and driving accountability
Organizational skills and the ability to implement and repeatable, sustainable processes
Experience managing and negotiating with school district and their stakeholders
Ability to travel: 10-20%
Benefits
Competitive base salary and equity stake
Medical, dental, and vision benefits
Unlimited pto and generous holiday schedule
401(k)
Ad&d + life insurance
Great work/life balance
Fantastic team and fun remote work environment
Join a company with a missionBooknook has been around since 2016, is growing fast, and has already helped tens of thousands of children improve their literacy, especially those that come from the most disadvantaged environmentsWe`re a scrappy, smart team that gets things done but we are strong believers in family, friends, and work-life balanceWork on exciting technology and make a tangible difference in the world every day.
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