Boomi senior user experience researcher
The company:
Boomi is a highly collaborative, rapidly-growing product development company that designs a cloud-native platform for enterprise architects, data stewards, business analysts, and administrators to unite everything in their digital ecosystem, so that they and their customers achieve better outcomes, fasterThe products we design enable our customers to build complex processes with ease and familiarity through a visual interface; manage and synchronize data across domains; and control the creation, deployment and management of apis—all made possible by making it faster and easier to link data, systems, applications, processes, and people.
Boomi is consistently named as a leader in ipaas, and as one of philadelphia’s best places to workFor more information about boomi, visit http://www.boomi.com
The role:
We’re looking for an experienced ux researcher with a focus on qualitative methods to join our user experience team.
You’ll play a critical role in shaping the direction of our work at boomi, from discovery through implementationYou’ll guide the discovery process to ensure that we’re defining and prioritizing features of value, and assess and measure usability to identify areas of improvementThis is a unique opportunity to join an emerging research niche within a highly-valued ux team, as we expand our research strategy and its role in the agile development cycle.
This team is seeking someone with unique skills and qualities, to add to the diversity of our group, but we want someone who shares a knack for analyzing and understanding user needs and expectations, in order to effectively advocate for themWe need someone who sees opportunity in undefined, sometimes nebulous spaces.
We want someone who takes initiative, as well as feedbackIn addition to working under the guidance of a principal researcher, you’ll be working side-by-side with ux design peers to sometimes drive, and sometimes support the research activities they performWe’re a fluid, collaborative product team: you’ll also be working closely with quality engineers, developers, technical writers, program managers, and product ownersAdditionally, you’ll be establishing relationships with the users of our platform: both internal users, and external customers.
We are currently a fully-remote company, due to covid-19, and will remain a remote-friendly company once we can safely return to siteWe are headquartered in chesterbrook, pa, and have product teams that were colocated, in philadelphia pa, cambridge ma, and exeter uk offices — when it’s safe to do so, occasional travel will be required (<10% travel).
This role reports to the director of user experience.
Team core values:
Be scrappy: commit to doing your best with the time and resources available; be nimble, lean, and flexible.
Collaborate respectfully: provide a safe space for the exchange of ideas and feedback; communicate clearly and candidly; engage in active listening.
Demonstrate open-minded curiosity: ask questions, try new things, and recognize that there is always more to learn.
Give a damn: demonstrate your passion for the work, the content and ux communities, and helping others grow; challenge respectfully, but directly.
Take ownership: show accountability by taking responsibility for your work and actions; show leadership by looking out for others.
Essential requirements:
A growth mindset, an insatiable curiosity, and a clearly-articulated design philosophy
Ability to operate nimbly as a research consultant to multiple product teams, and comfort conducting tests outside of a lab
A broad skill set of qualitative research methods, and professional experience applying them in product development and/or complex business systems and applications
Alignment with our team’s core values (below)
Exceptional written & verbal communication skills, evidenced in examples of your work: a portfolio, website, or dropbox of case studies and outcomes
Desirable requirements:
Experience facilitating design workshops and remote activities, and a willingness to recruit internal participants
The desire to collaborate, with the ability to operate with minimal oversight
A commitment to excellence over perfection — details matter, but so does being nimble
The ability to provide and accept constructive criticism in a timely and direct manner — radical candor is our team’s feedback framework
Familiarity with wcag 2.1 guidelines, and a value for designing inclusively
Strong business acumen
Involvement in the ux community
Visual thinkers with an affinity for the whiteboard
Familiarity with collaborative and rapid prototyping tools (e.g., invision, miro, sketch)
Ability and interest in occasional travel spanning 2-5 days (<10% travel)
Boomi is an equal opportunity employer and prohibits discrimination and harassment of any kind
Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateBoomi will not tolerate discrimination or harassment based on any of these characteristicsBoomi encourages applicants of all ages
