Job details
Job type full-time
Full job description
Boulevard | about us boulevard was founded with the fundamental belief that personal care should be convenient for allOur mission is to maximize potential for salons and spas, as well as the clients they serve.
Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clientsBy facilitating a better, personalized experience across every transaction and interaction, boulevard’s technology not only helps salons and spas to survive, but thriveTake a look at how we (and you) can make that happen.
Dare to disrupt | inspire innovation we are diligent about solving hard problems and are not afraid to challenge conventions or question the status quoIf our ambitions aren`t terrifying, we aren`t pushing ourselves enoughWe have an insatiable curiosity and embrace experimentationWe believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power and impactDo our values match? read through our story and what we value the most.
Come do the best work of your life at boulevard.
Our engineering team has one simple but lofty goal: deliver a delightful experience to our service providers and their customersYou`ll have the opportunity to build extraordinary applications that are reliable, responsive, and beautiful.
As a customer ops engineer at boulevard, you`ll be our customer success’s go-to engineering resourceYou will act within a customer-facing capacity, resolving a variety of data-driven issues that need to be immediately fixed or debugged from our “supp board”, our point of entry for any customer-reported issues with the softwareYou will have a knack for articulating the complexities of a technical problem in a simplified manner, partnering closely with our director of engineering to ensure support tickets are prioritized and addressedWith your strong database knowledge, along with your ability to problem-solve, you’ll play a crucial role in the company`s operation and growth.
What you’ll do here:
Manage and resolve any tickets that arrive on our “supp board”, actively debugging and writing scripts wherever needed.
Act as a bridge between customer success and engineering, breaking down complex problems and translating them in a way that can be conveyed to customers in a simplified manner.
Get into the weeds of why a problem has occurred, resolving it at its source and anticipating any other use cases that may cause the issue to resurface
Write clean, reusable, and well-tested code to automate and expedite current processes.
Continually test, measure, and iterate on the results of your work in the spirit of continuous improvement.
Help to bridge the responsibilities of both the sales, customer success, and engineering teams.
Build automation and internal tooling that helps streamline internal processes across all teams in the organization.
Build features into the core application that help improve the onboarding and support processes for both the engineering and customer success teams.
Build and contribute to open source projects
What you’ll need to thrive:
Experience: at least 4+ year of relevant experience and with a background in debugging/scripting
Cs foundations: strong knowledge of computer science principles
Sql expertise: strong knowledge of database principles and expertise writing a variety of sql queries
Web expertise: previous live web development experience
Effective solution building: desire to shape our engineering culture by coming up with ideas, tools, and infrastructure wherever you see a problem to be solved
Api expertise: experience consuming apis from an external system.
Data manipulator: familiarity with techniques and tools for crawling, extracting, and processing data.
Coding practices: experience with version control, open-source practices, and code review.
Strong communicator: strong verbal, written, and interpersonal communication skills across both technical and nontechnical teams
Flexibility: experience in handling multiple deadlines for various projects
Diving deep: a generalist background and the ability to “go deep” anywhere in the stack
Bonus points experience with web-scraping | experience coding in ruby, elixir, react, or react native | complicated sql statements role off your fingers with ease | aws know-how along with the ability to utilize tools like docker & containers
Within 1 month you’ll...
Graduate from boulevard’s platform training course
Connect with the support & onboarding teams, as well as key engineering stakeholders across the company
Learn and understand the current engineering workflow
Learn and understand the core business objectives, areas for improvement, and become familiar with engineering pain points & bottlenecks
Within 3 month you’ll...
Suggest best practices and improvements for internal tooling and processes
Effectively handle multiple deadlines for projects that vary in size from “pebbles” to “boulders”
Help manage and deliver on tickets within our supp board autonomously
Work with various departments such as customer success, sales, product, engineering, payments, salesforce, ..To solve complex problems simply & elegantly
Fully understand your contributions to the engineering roadmap
Within 6 month you’ll...
Be a key part of a growing team with potential leadership opportunities
Show a clear, scalable path to effectively address enterprise client needs
Expand your knowledge for your own career development and work on countless opportunities that have a meaningful impact to the business’ bottom line
Benefits in addition to the wonderful people you’ll get to work with (meet some of them here!) and challenging projects that’ll push you - boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
Take a break whenever you need to with our unlimited vacation day policyFully remote so you can choose where you want to workHealth is a priority so we’ve got you covered with dental, medical, vision, and life insuranceInvesting in the future with a 401(k) optionEquity: get ahead on the ground floor and grow with boulevard.
Not convinced? hear what leo, one of our architects, has to say about life at boulevardRead through what our customers are saying about our productCheck out our latest product release and how we’re continuously working to improve.
Our team values and celebrates our diverse backgroundsBeing open about who we are and what we do allows us to do the best work of our livesWe believe in equal opportunity for all, and you should too.
