Job details
Job type full-time
Full job description
Account director, paid media
Classification: full-time
Team: client services
Reporting to: group vp
Estimated start: november 2021
Location: remote - anywhere, us
Work authorization: this role is open to us citizens/permanent residents and non-citizens allowed to work for any us employerWe are unable to sponsor any work authorizations for this role.
What’s the role
We’re looking for a client-facing, ppc strategist to join our team!
As an associate director, paid media, you will work closely with clients and your team to ensure that stakeholders’ goals are not only met, but exceeded! you will serve as a point person for your clients, a project manager for your team, and a mentor to your indirect managees.
Tell me about the company
Brainlabs is an experimentation-led agency famed for its world-class company cultureWe seek to create an environment where everyone is excited to come to work and contribute to our two-fold mission:
To change the future of digital advertising
To build the best company to work for
For more info, why not take a look at our company handbook and our employer pledge, which sets out our aim to be remarkable in diversity and inclusion, team spirit, client work, career progression, and fun.
Give me a breakdown of what an associate director, paid media at brainlabs does:
Key responsibilities:
Client management responsibilities
Measured on revenue retention and growth and client satisfaction scores for 2-4 key, enterprise level, complex clients
Day to day management includes managing client relationships, monitoring capacity of client teams, project manager for tactical execution, overseeing profitability of accounts
Recognize opportunities, threats and risks and carry out or assign actions to minimize client churn and maximize client growth
Develop relationships with senior client contacts, discussing business updates, getting feedback etc.
Have a view of the big picture performance vsGoals, ensure the client knows how well we’re doing, and ensure innovative pieces of work are being carried out
Sets the standard and/or creates best practices for client delivery and innovation, training, and thought leadership in area of expertise
Prepare, present, and execute integrating marketing strategies aligned with client goals, including cross-sell opportunities
Communicate client performance regularly and ensure we fulfill on client contracts and promised strategy
Perform regular analyses and make data-driven recommendations, following our `test and learn` methodology
Implement responsibility assignment matrix (e.gRaci) across client accounts for effective delegation, internal and external communications, and project management
Lead client meetings and business review preparation, preferably via video conference - prepare the agenda or deck and ensure we take notes
Implement & use brainlabs’ tools on all accounts
Ensures that systems are in place for qa checks to be conducted on a regular basis for all accounts under management
Leadership responsibilities
Mentor indirect managees utilizing a strengths-based coaching approach to prepare them to lead client accounts, including communication, calls, meetings, and emails.
Model strong leadership including alignment to company priorities and philosophies, effective stress and emotion self-management, as well as a positive and patient demeanor with the team
Cultivates an atmosphere that embraces diversity and inclusion within the team and agency
Actively participant in wider company initiatives including, but not limited to new business pitches and internal marketing efforts
Cross/up-sell responsibilities
Be a source of knowledge and advice - when it comes to what services brainlabs can provide, cross selling opportunities, wider industry knowledge, case studies, best practice updates etcAnd proactively make suggestions
Coordinate cross channel work on your clients
Hold internal strategy planning sessions with account team and align strategy across channels
Surface and act on cross-sell and client growth opportunities
What talents and experience would suit this role?
Uncompromising accountability with your clients and their goals where you are driven and ultimately responsible for successful outcomes, but understand the value of and runs towards delegating day-to-day task execution
Demonstrated proficiency of paid media and/or seo platforms
Proven organizational, project, and time management skills
Exceptional analytical, communication, and presentation skills which enables you to adapt to varying audiences, motivate others, and share actionable insights from data
Possess keen critical thinking and analytical skills
Proven skills with microsoft office and/or google business apps, especially excel or google sheets
Demonstrate alignment to our company values
Minimum 3 years hands-on client-facing, digital marketing experience with a majority of that experience focused in paid media.
Previous project management and leadership experience with the ability to effectively manage talents, resources, and a shared sense of urgency for success
Experience with creating client strategy, communication, management, and proactive account performance troubleshooting
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identitiesMore specifically, our equal opportunities and diversity monitoring data indicates that we under-represent bipoc ethnic groups, so we actively encourage applications from bipoc candidates.
Thank you for your interest in brainlabs! we look forward to getting to know you!
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When you apply to work at brainlabs, we may use your application data to make employment decisions, but your data will not be distributed or used elsewhere unless you are hired as an employeeAll applications ask for your consent to allow us to process your personal dataHowever, you have the right to withdraw your information at any point by reaching out to careers.us@brainlabsdigital.com.
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