Job details
Job type full-time
Full job description
Group account director, paid media
Classification: full-time
Team: client services
Reporting to: group vp
Estimated start: november 2021
Location: remote - anywhere, us
Work authorization: this role is open to us citizens/permanent residents and non-citizens allowed to work for any us employerWe are unable to sponsor any work authorizations for this role.
What’s the role
We’re looking for a group account director, paid media to join our client services team, lead omnichannel strategy, and help us win new business pitches!
Tell me about the company
Brainlabs is an experimentation-led agency famed for its world-class company cultureWe seek to create an environment where everyone is excited to come to work and contribute to our two-fold mission:
To change the future of digital advertising
To build the best company to work for
For more info why not take a look at our company handbook and our employer pledge which sets out our aim to be remarkable in diversity and inclusion, team spirit, client work, career progression, and fun.
Give me a breakdown of what a group account director, paid media at brainlabs does:
Client management responsibilities:
Measured on revenue retention and growth and client satisfaction scores for a book of clients
Day to day management includes overseeing client services, monitoring capacity of team, overseeing profitability of accounts
May lead one to three priority accounts
First point of escalation on clients and solve client-specific challenges, including contract specific inquiries
Implement and/or ensure responsibility assignment matrix is created (e.gRaci) for all clients under management for effective delegation, internal and external communications, and project management
Creates the systems to ensure qa process and test & learn methodologies are executed regularly
Effectively manage capacity by assigning team members to clients and re-allocating client assignments when necessary
Recognize opportunities, threats and risks and carry out or assign actions to minimize client threat and maximize client opportunities
Coordinate business reviews, including preparing team to present confidently
Develop relationships with senior client contacts, discussing business updates, getting feedback etc.
Have a view of the big picture performance to goals, ensure the client knows about successes, and ensure innovative pieces of work are being carried out
Leadership and management responsibilities:
Manage up to 8 direct reports and mentor indirect managees utilizing a strengths-based coaching approach
Models strong leadership including alignment to company priorities and philosophies, effective stress and emotion self-management, as well as a positive and patient demeanor with the team
Cultivates an atmosphere that embraces diversity and inclusion within the team and agency
Actively participant in wider company initiatives including, but not limited to new business pitches and internal marketing efforts
Creates cohesive account teams, communicating team goals and providing constructive feedback
Cross/up-sell responsibilities:
Be a source of knowledge and advice - when it comes to what services bl can provide, cross selling opportunities, wider industry knowledge, case studies, best practice updates etcAnd proactively make suggestions
Responsible for communicating both internally and externally on anything relating to cross-product strategy and execution
Hold internal strategy planning sessions with account team and align strategy across channels
Work with team to provide updates on existing cross-sell opportunities via crm, from opportunity to close
What talents and experience would suit this role?
Minimum of 5-years hands-on digital marketing experience with increasing responsibilities on accounts, including an in-depth understanding of ppc strategy, implementation and performance analysis
Minimum of 2-years management or leadership experience
Proven track record of success meeting client kpi’s
Strong management, leadership, and delegation skills
Demonstrated proficiency and understanding of paid media platforms
Proven organizational, project, and time management skills
Excellent communication and presentation skills, both written and verbally, with the ability to provide actionable insights for all levels of an organization
Possess keen critical thinking and analytical skills
Proven skills with microsoft office and/or google business apps, especially excel or google sheets
Demonstrated alignment to our company values
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identitiesMore specifically, our equal opportunities and diversity monitoring data indicates that we under-represent bipoc ethnic groups, so we actively encourage applications from bipoc candidates.
Thank you for your interest in brainlabs! we look forward to getting to know you!
#li-remote
When you apply to work at brainlabs, we may use your application data to make employment decisions, but your data will not be distributed or used elsewhere unless you are hired as an employeeAll applications ask for your consent to allow us to process your personal dataHowever, you have the right to withdraw your information at any point by reaching out to careers.us@brainlabsdigital.com.
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