Work location :
Charlotte, nc (hybrid) or fully remote: to protect the health and safety of our employees, our offices are closedWhen our offices reopen, the organization will be moving to a hybrid work model.
Our commitment to diversity, equity, and inclusion :
At brighthouse financial, we’re fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respectedWe believe that by creating an inclusive workplace, we’re better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security.
How this role contributes to brighthouse financial:
The infrastructure delivery program coordinator is the central resource for coordinating and organizing the large portfolio of projects that the infrastructure delivery team takes onThey are a crucial part of ensuring that all projects with infrastructure delivery requirements are appropriately assigned to an infrastructure technical lead and are following the process set forth by the infrastructure delivery team.
Key responsibilities:
The infrastructure delivery program coordinator will be responsible for the entire set of projects within the infrastructure delivery portfolioThey will be expected to lead team meetings on a daily basis and review status changes of the work delivered by the infrastructure technical leadsThey will also be responsible for ensuring all documentation required for infrastructure delivery is completed and stored on the team’s central repository siteOther responsibilities of the infrastructure delivery program coordinator include but are not limited to:
Maintaining the central document repository for the team
Ensuring the timely completion of project artifacts and archiving them
Ensuring the delivery process flow is followed by infrastructure technical leads
Supporting demand planning and reviewing infrastructure delivery items within the pipeline
Performing weekly status tracking and kpi measurement for delivery of infrastructure services
Acting as a first layer of escalation for issues between the technical team and saas providers, project teams, or other shared services teams
Providing additional support to infrastructure technical leads as required
Supporting the infrastructure delivery lead with developing and implementing strategic goals for the program
Maintaining an open line of communication with the infrastructure delivery lead and escalating items as appropriate
Essential business experience and technical skills:
5+ years of experience within infrastructure services or general it
Excellent organizational skills and time management under pressure
Excellent written and verbal communication skills
Experience working with executive stakeholders is preferred, but not required
Project management professional certification is preferred, but not required
Works well in a team environment and can leverage resources when needed
Generalized knowledge in the following infrastructure domains:
Networking – protocols, routing, firewalls
Cloud security
Application client configuration
Database management
Benefits:
Compensation: base salary ranging from $94,000 to $117,000 plus competitive performance-based incentives determined by company and individual results time off: minimum of 20 days of paid time off and 13 paid company holidays per full calendar year, plus paid volunteer time financial benefits: 401(k) savings plan with up to a 6% annual match and 3% annual company nondiscretionary contribution of eligible compensation, and employee stock purchase plan family focus: up to 16 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, and adoption and surrogacy assistance health and welfare: competitive medical, vision and dental plans, plus tax-free health savings accounts with potential company contributions up to $1,000 per family wellness programs: wellness incentive platform, employee assistance program, financial counseling services, fitness center discounts and more life & disability benefits: company-paid basic life insurance and short-term disability
Travel:
None
