Broadly is changing the way local service businesses growWe help thousands of local service businesses attract, retain, and `wow` their customers with powerful customer experiencesOur mission is to bridge local businesses to their modern consumers by helping them: capture leads, streamline their communications by email and text, collect mobile payments, and gather feedback and reviewsWe are passionate about helping these local business owners succeed, and keep them at the center of everything we do.
About the role:
Customer success managers (csms) provide a 5 star experience for our customers to help increase retention and the customer life-time valueAs a broadly product expert, business consultant, and relationship manager, csms help businesses take control of their online presence, connect with their customers, and leverage broadly to accomplish their business goals.
As a csm, you will:
Establish yourself as a trusted consultant — coach businesses on how broadly can help achieve their business goals
Manage the lifecycle and health of assigned customers — drive product adoption, usage and success through ongoing customer engagement
Identify opportunities for expansion in revenue — educate customers on additional broadly `add-on` solutions that deliver value to solve business needs
Be your customers` greatest advocate — voice customer concerns and collect feedback for product (and process) improvements
Be a team player — work cross-functionally with broadly`s departments and teams to improve company initiatives and processes
Is this you?:
2+ years of experience in customer success, account management or transferable experience (preferably for a b2b, saas organization)
Potential to foster and grow strategic partnerships and relationships
Experience with small business to enterprise-level customers
Strong analytical skills with a demonstrated ability to turn data into decisions
Able to approach difficult customer conversations with grace and professionalism
Mastery of communication via email and phone
Operates with a high level of empathy and integrity
Self-starter, resourceful and solutions-oriented
Capacity to adapt to shifting priorities and to remain flexible with ever-changing processes
The good stuff (we`re not afraid of emojis)
Our company was founded in oakland, but now we are a remote and distributed team!
Company covers most medical, dental, and vision insurance + lots of extra optionsWe got you.
Flexible time off: take the time-off you need, when you need it!
Ask us about our seasonal fridays! ❄️
Regular wellness and engagement activitiesVitamixes, hatch lights, purple pillows-prizes galore!
Wellness stipend that covers mental, emotional, and physical wellbeing (because taking care of your mental health creates mental wealth!) ️
Professional development stipendGet your learning on.
An inclusive, tight knit, exciting start-up culture that offers accelerated career & personal growth
One more thing …
Can you tell us what the weather is like where you are?
