Job details
Job type full-time
Full job description
At broadridge, we`ve built a culture where the highest goal is to empower others to accomplish moreIf you’re passionate about developing your career, while helping others along the way, come join the broadridge team.
Broadridge is growing! we are looking for a service delivery/implementation support analyst to work remotely on contract basisYou will utilize business knowledge along with an understanding of industry terminology as well as technical expertise on various broadridge, access data products and servicesYou will have a significant impact on the service delivery team and their ability to do business in an efficient and timely mannerYou will accomplish this impact through proper project tracking methodology, raising issues and escalating when necessary as well as timely resolution of client issues.
Job responsibilities:
Manage day-to-day operations and deliverables.
Assist service delivery team in building and maintaining a high level of client service.
Actively assist service delivery team in all aspects of client life cycle - needs assessment, solutions, negotiations, retention and client growth initiatives.
Manage execution and implementation of amendments, additions, sows and termination of all access data contracts.
Identify and resolve workflow issues.
You will collaborate with service delivery and implementations team and will need to prepare business review documents and coordinate client implementations, conversions or pre-defined project initiatives.
You will create and maintain procedural documentation related to broadridge client processes.
Provide effective, efficient, timely and complete solutions to customers during issue resolution.
Maintain positive relationships with clients as well as with internal broadridge personnel.
Keep track of issues and ensure proper fixes to address them.
Provide feedback on both technical and business issues to service delivery, project managers and developers.
You will design, develop and update a variety of learning content and educational webinars.
You will help to improve the productivity of the service delivery team while also focusing on reducing the implementation timeline for new product delivery.
Assist in the development and production of daily/monthly management reporting.
You will quickly assess issues, determine their impact, and identify steps to resolution.
Ability to work independently, as well as in a team environment with all levels of employees.
Qualifications:
Bachelor`s degree or college diploma majoring in either computer science, finance or related fields
Excellent written and verbal communication skills
Analytical and problem-solving skills, ability to perform data research and analysis, and an understanding of database table structures.
Ability to prioritize effectively, multitask, and manage time appropriately
Proficiency in microsoft office suite and the ability to work in a collaborative and dynamic environment
Understanding financial services industry a plus
#li-ah1
Disability assistance
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status`everyone benefits from diversity & inclusionDiverse & inclusive teams drive growth.` us applicants: click here to view the `eeo is the law` posterIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the company`s career webpage as a result of your disabilityYou may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to brcareers@broadridge.com .
