Job details
Job type full-time
Full job description
Overview:
This position will be a working leader who coordinates and ensures the complete and accurate completion of customer support duties for the customer service specialist after hours teamThis leader ensures that that the team meets all customer after hours’ needsThis position will act as the “quarterback” for the customer service specialist after hours team focused on exceeding customer expectations through using each customer experience as an opportunity to display bunge’s commitment to provide excellent customer service.
Essential functions:
Directly accountable for individual team member performance, kpi targets, and project objectives as well as manages the oversight of work allocation and productivity of individual team members who work 2nd shift and weekends.
Support portfolio demands through supporting the customer service specialist after hours team to ensure any customer orders that arises after hours is managed promptly, efficiently, and economically.
Continuously seek, initiate, support, lead and implement improvement opportunities and process improvement for the team.
Establishes improved avenues of customer interaction and communication, utilizing existing or assisting on the development of new technology, programs, processes, and reporting.
Support and collaborate between the customer and internal groups such as the commercial, operations, product management, and supply chain team when customer service specialist after hours team needs assistance.
Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills
Lead and manage miscellaneous projects and task as prescribed by the customer service manager
Travel as necessary to bunge facilities and customer meetings
Skills & experience requirements:
Bachelor`s degree with 3 - 5 years of customer service experience, or equivalent combo of education and experience level.
Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.
Strong attention to detail, problem solving, prioritization, time management and organizational skills.
Strong ability to multitask
Positive and professional attitude
Ability to give great feedback
Ability to work and collaborate with cross functional teams
Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment
Stable, adaptive, and able to handle a stressful situation with calm and reason.
Flexible, open to change, and can experiment with new solutions to achieve results
Self-assured, confident, and secure when making decisions and taking action
Familiarity with cbot exchange and fundamentals of futures and basis trading a plus
Experience in agribusiness or related industry a plus
Experience with sap, sf.com & tableau a plus
Demonstrated proficiency in microsoft office applications, with special focus on excel and word.
Schedule:
Typical work hours will be 2nd shift from 5:00 pm – 1:00 am and weekend hours (targeting 40 hours per week).
Bunge (nyse: bg) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredientsFounded in 1818, bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globeThe company is headquartered in stLouis, missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.
Bunge is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected statusBunge is an equal opportunity employerMinorities/women/veterans/disabled
