Job details
Salary $21.44 - $32.12 an hour
Full job description
We’re c.hRobinson, one of the world’s largest logistics platforms and we`re looking for our next global forwarding agentIs that you? are you detail-oriented, service-savvy and a problem-solver? if so, this might be the perfect role for youAs a global forwarding agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.
A successful global forwarding agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problemsYou’ll be very hands-on with your customers, working closely with them from the start of the shipment processWe offer a dynamic, industry-leading training program that jumpstarts your knowledge of c.hRobinson and our systems and processesYou will come out of this experience ready to be part of a high-performing teamOur successful global forwarding agents go on to expand their careers with c.hRobinson in operations, sales, or account management.
If this all sounds good, let’s talk more about what you’ll be working on.
Responsibilities:
Maintain operational excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Coordinate tasks on the shipments to meet all customer sop requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate relationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
Build great relationships with customers, responding timely and following up on issue resolution
Provide reporting and documentation support to internal and external customers.
Participate in customer business reviews.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Required qualifications:
High school degree or ged equivalent
Minimum of 1 year of global forwarding experience
Preferred qualifications:
Values a diverse and inclusive work environment
Proficient in microsoft office suite of programs
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
Excellent follow up with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment
Bachelor’s degree
If this sounds like the job for you, let`s talk! we can`t wait to hear from you!
Compensation range
Hourly: $21.44 - $32.12
Equal opportunity and affirmative action employer
C.hRobinson is proud to be an equal opportunity and affirmative action employerWe believe in equality for all and celebrate the diversity of our employees, customers and communitiesWe believe this increases creativity and innovation, drives business growth and enables engaged and thriving teamsWe’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative action employer/eoe/m/f/disabled/veteran
Why do you belong at c.hRobinson?
Standing out among the world’s largest logistics platforms, c.hRobinson solves logistics problems for companies across the globe and across industries, from the simple to the most complexFor 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economyWith 19 million shipments annually for 105,000 customers, our people and technology literally move the world.
As a fortune 200 company, fortune has also named c.hRobinson one of the world’s most admired companies 2021Headquartered in eden prairie, minnesota, we are proud to be recognized as one of linkedin’s top companies in minneapolis-stPaul 2021And we’re not stopping there… join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
