Job details
Job type full-time
Full job description
Posted 08-jul-2021 service line advisory segment role type full-time areas of interest people / human resources location(s) atlanta - georgia - united states of america, charlotte - north carolina - united states of america, chicago - illinois - united states of america, dallas - texas - united states of america, harrisburg - pennsylvania - united states of america, memphis - tennessee - united states of america, orlando - florida - united states of america
Job summary
Supports global talent technology platform leader with cloud-based system setup, administration, and maintenance for departments and business segments across all regionsProvides ongoing support to learning, performance, succession and career planning system administrators to support the implementation of all system policies and procedures.
Essential duties and responsibilities
Coordinates talent technology system setup and maintenance for the cornerstone on demand (csod) system, including learning, performance, succession and career planning for business segments and support services functions within cbre, which includes complex performance and learning activities and workflow communication processes.
Manages delivery of talent projects within talent coachSkills include gathering of project information and completion of sow documentation; communication and collaboration with client, managing others to support delivery of project on time and to budget, testing coordination and hyper care.
Facilitates and delivers csod system and business process learning sessions to required audiencesSessions may include synchronous or asynchronous webinars and one-on-one, on-the-job trainingAdapts instruction and facilitation style and approach to fit the needs of the audience, content, and local business or cultural requirements.
Administers escalation of level 3 service now cases through global talent technology platform leader and people systemsWorks with relevant sme’s to develop tools to actively decrease issue trends; sd knowledge bank documents, process and system change, communication of issue and resolutions, upskill of administrators
Working as part of global talent coach governance team to plan and manage system enhancementsActivities include: initial testing of quarterly csod enhancements in pilot and stage environments, support administrators in management of local fit and uat testing, ensuring that all browsers and devices are tested, providing escalation support during enhancement hyper care period.
Liaise with technology platform leader on preference setting / configuration requestsSet up testing in stage and elevation of change to production
Liaise with cbre security to ensure that role-based security and constraints enable employees to effectively use all parts of the talent tool whilst observing data privacy and gdpr legal constraints
Adheres to data privacy legislation and cbre talent process governance for the management of learning, performance, succession and career planning
Provides consulting, advice and guidance to administrators regarding cbre talent processes, impact of preferences to user experience and integration of talent modules
Consults with performance, succession and learning super administrators to understand preference requirements / change requests to ensure that system preferences reflect the needs of the business or legal requirementsRecommendation for preference changes to be presented at talent governance committee for agreed next steps
Working with the global talent technology platform leader, candidate is responsible for adhering to system standards/governance for the talent system.
Utilizes reporting systems to run regular statistical management reports from the talent systemDevelops ad hoc and specialized reports as required.
Maintains application level subject matter expertiseCapability to perform as a 3rd level system support to helpdeskCoordinates with the business on new or revised translations needed for global system notifications and preferences.
Performs other duties as assigned.
Supervisory responsibilities
No formal supervisory responsibilities in this positionMay provide informal assistance such as technical guidance, and/or training to coworkersMay coordinate and assign tasks to co-workers within a work unit and/or project.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and experience
Associate`s degree (aa) in computer science, business, or related field preferred plus a minimum of two years related experience and/or training in cornerstone ondemand (csod)Csod expert level preferredOr equivalent combination of education and experience.
Certificates and/or licenses
Cornerstone ondemand product certification to specialist or expert level
Communication skills
Excellent written and verbal communication skillsStrong organizational and analytical skillsAbility to provide efficient, timely, reliable and courteous service to customersAbility to effectively present informationAbility to provide excellent internal and external customer serviceExcellent facilitation and communications skills.
Financial knowledge
Requires basic knowledge of financial terms and principlesAbility to calculate simple figures such as percentages.
Reasoning ability
Ability to understand and carry out general instructions in standard situationsAbility to solve problems in standard situationsRequires basic analytical skills.
Other skills and/or abilities
Demonstrated ability to simultaneously handle a large and diverse number of technical tasks and issues with tact, cooperation and persistenceExperience with ms office suiteIntermediate level excel and access, captivate or other authoring tool, web conferencing skills requiredHtml and xml skills are highly desirableAbility to work independently and as a member of global teamsAble to work a flex schedule when working with global team.
Scope of responsibility
Decisions made with general understanding of procedures and company policies to achieve set results and deadlinesErrors in judgment may cause short-term impact to co-workers and supervisor.
Cbre is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Note: an additional requirement for this role is the ability to comply with covid-19 health and safety protocols, including covid-19 vaccination proof and/or rigorous testing.
