Job details
Job type full-time
Full job description
Overview: the strategic account manager is responsible for understanding their assigned customers’ entire business (including their goals, objectives, and initiatives) in order to drive growth, retention and satisfactionThey represent all ciox products and services, while leading the customer account planning strategy and ensuring assigned customers’ needs and expectations are met by the companyResponsibilities:
Act as liaison/single point of contact for the customer.
Develop account plans and account research.
Have regular cadence of conversation at the corporate and local level, including regular site visits and business meetings.
Prepare, coordinate and lead client business reviews.
Cadence of frequency and topics to discuss during business reviews to be established by svp of sam.
Mitigate risk by understanding the customers expectations and ensuring the right resources are engaged to resolve issues efficiently and effectively.
Identify and drive new sales by understanding the accounts’ business model and offering solutions that complement their growth strategy.
Collaborate with internal teams to deliver on commitments.
Effectively ask who, what, when, where, why and how to understand client’s business, create value, solve problems, and uncover opportunities.
Relentless and proactive focus on delivering current results and growing the business.
Ability to develop relationships and trust across the client organization.
Gain a clear understand of hierarchy and decision processes within a clientKnow who the key influencers are and economic buyers.
In-depth knowledge of technical strategies, pain points, business strategies, corporate goals, and objectives of the client.
Drive innovation of ciox solutions by continuous education of ciox portfolio, business challenges, industry drivers, competitive threats, and client technology specific strategies.
Analyze competitor threats, adept at neutralizing threats, competitive differentiation, and opportunities to partner with other vendors to expand our business footprint of accounts.
Learn and master the details of all processes and all technology that are used to deliver services to clients.
Accountability and responsibility for customer retention and satisfaction.
Ensure the client relationship is continuously improved through benchmarking, goal setting, timely execution, and superior leadership.
Strong utilization of salesforce to include monitoring and documenting member information.
Other duties as assigned.
Qualifications:
Requires a bachelor`s degree in business, finance, marketing, or related area.
Must have at least 5-7 years of outside business to business sales experience and/or account management experience.
Ability to lead and collaborate with other internal departments to align with customer driven strategies.
Demonstrated ability to build relationships, communicate, present and influence credibly and effectively at all levels of the organization.
Experience in delivering client-focused solutions based on customer needs.
Familiar with roi/him services.
Knowledge of hipaa compliancy regulations.
Strategic thinking & leadership skills.
Must have the ability to make independent decisions.
Must be self-motivated and possess excellent organizational skills.
Strong ability to prioritize, multi-task and work independently in an extremely fast paced, high pressure environment with minimal supervision.
Excellent computer and data analytical skills.
Proficient with microsoft office products.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, tdap, covid-19, etcAny requests to be exempted from these requirements will be reviewed by ciox human resources and determined on a case-by-case basisDepending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
