Job details
Job type full-time
Full job description
Cmit is looking for an experienced help desk technicianThe successful candidate will be comfortable serving as the point of contact for clients seeking technical assistance and recognize, troubleshoot and resolve issuesSome other responsibilities are resolving escalated service request tickets, project tasks, and deployment upgradesWe pride ourselves on the service and support we bring to each client promptly.
Responsibilities:
Provide excellent customer service to our clients and partners
Ability to manage multiple clients and projects simultaneously
Ability to work in a fast-paced environment addressing issues escalated by both phone and ticketing system
Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software
Setup of desktop and laptop computers
Understanding of it security and ability to identify and escalate policy violations
Contribute to company knowledge base and continually work to keep documentation up to date
Monitoring and responding to siem and office 365 security alerts
Monitoring and responding to noc alerts
Requirements:
Microsoft csp, azure, o365
Experience with the following manufactures networking equipment, including hp, cisco, sonicwall, ruckus, required
Experience with microsoft server 2008+ deployment, migration, and management required
Experience with virtualization technologies vmware and hyper-v desired
Previous job experience with project and vendor management desired.
Pci experience desired
Must be able to work:
11 pm to 7:30 am est
8 pm to 4:30 am pst
Technical experience:
Experience with all windows desktop os required
Experience with hosted exchange required
Experience with microsoft productivity applications required
Experience with microsoft server 2008+ desired
Familiarity with sonicwall firewalls, dell/hp/cisco, managed switches desired
Education:
Background in information technology, computer science, engineering, or science or equivalent experience and/or certifications
Advanced certifications
Vcp
Mcsa
Mcse
Ccna
Cmit solutions provides equal employment opportunities (eeo) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
