Job details
Job type full-time number of hires for this role 1
Full job description
Evident, a wholly-owned subsidiary of cpsi, is searching for a motivated and multi-talented individual with a passion for customer service to join our client services division – clinical client care teamThey will interact in a collaborative team environment and must demonstrate empathy to customers and fellow employees.
The client care representative provides frontline software support to customers while providing a positive experience to fulfill their needsProactive problem solving and excellent communication skills are a must as is the ability to exhibit agility by multitasking effectively in an ever-changing environment.
The position offers flexible remote work option.
Responsibilities include but are not limited to:
Demonstrates excellent working knowledge of the company’s software applications
Supports customers on assigned software applications using exceptional research/analysis, troubleshooting and testing skills with minimal assistance.
Clearly and succinctly communicates customer issues, questions and/or needs within the evident customer management system.
Resolution of complex and/or critical patient safety situations through use of strong critical thinking skills, application knowledge and best practices.
Conducts departmental educational in-services independently.
Conveys complex application, customer needs and/or technical information to appropriate peers and/or leadership to ensure appropriate resolution is applied.
Reviews continuing education materials with each software update to remain knowledgeable on system functionality and software updates.
Completes other projects as assigned by the leadership team.
Participates in evident customer conferences and/or training when required.
Demonstrates the ability to consistently uphold our corporate brand values – collaborative, dependable, proactive, empathetic and agile.
Potential for minimal travel may occur.
At evident, we are committed to meeting the needs of community healthcare, which would not be possible without our dedicated and talented employeesWe offer competitive compensation and you’ll receive benefits befitting a leading software company (401k, great health insurance, life insurance and more)We are an equal opportunity employer.
Minimum requirements:
Minimum 5 years of training and supporting customers on software products.
Proficient computer applications such as but not limited to: microsoft word, excel, outlook, database concepts.
Excellent analytical and problem-solving skills; ability to process technical detail
Excellent organizational, project management, communication and presentation skills.
Presents a professional and positive image at all times.
Ability to work productively both independently and as a team member in a fast-paced work environment.
Ability to effectively present complex information and respond to questions from a diverse audience.
Preferred qualifications:
Experience with the thrive electronic health record (ehr) system.
Bachelor’s degree from an accredited college or university in information systems, computer science, information technologies, or health informatics.
Experience with web design or word press
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
Monday to friday
Work location:
Fully remote
