As a consultant on the sales and account management team, you will serve as the liaison for sales and account management, clients and internal departments within the care management business segment and the cvshealth larger organizationThis is an excellent opportunity to interface with multiple disciplines both internally and externallyAs a healthcare professional, you will use your years of expertise to support the sales and account management teams for new onboarding clients and the existing client base.
Your focus will include:
Serving as the sales/account management liaison on new client implementations where appropriate to ensure correct set up, assist with program questions and ensure smooth new client onboarding experience.
Work with both new and existing clients, as well as internal stakeholders, on set up and maintenance of overall marketing and program materials suitesResponsible for creating client specific project plans, tracking deliverables/milestones and proactively working to meet final delivery deadlinesManage proofing materials, transporting documents and completing quality auditsWork with internal stakeholders and outside vendors to ensure client expectations are met from a quality perspective.
Independently review and represent standard program communications available for care management products with the client and provide feedback to mitigate challenges presented during review of standard materials and utilize marketing strategies to persuade clients keeping the overall member experience in mind.
Proactively engage appropriate smes for customization requests to ensure feasible, while managing internal and external expectations, to meet overall implementation timeline and operational and program goals.
Serve as project lead for client auditsWork with sales/account management teams on all client audit requests and deliverablesThis includes creation of project plan, management and submission of documentation to and from the client via pre-determined delivery method and working with client’s audit vendor, if applicableClient audit facilitation will include working within the greater organization with stakeholders to complete all meetings and tasks associated with successful audit management.
Serve as project lead for sales/account management and client focused projects as assigned by sales/account management leadership teams.
Serve as a backup and additional layer of support for the sales/account management teams for all client inquiries and requests, including client meetings, presentations, on site client visits, etc.
Required qualifications
3+ years direct client facing experience in account management, sales, or marketing
3+ project management, implementation and client audit experience
-3+ years of client communications experience including microsoft office with a focus on microsoft word, strong computer skills with experience using database, word processing, desktop publishing, presentation and spreadsheet packages - preferably ms office
Covid requirements
Covid-19 vaccination requirement
Cvs health requires its colleagues in certain positions to be fully vaccinated against covid-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one covid-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employmentFor the two covid-19 shot regimen, you will be required to provide proof of your second covid-19 shot within the first 60 days of your employmentFailure to provide timely proof of your covid-19 vaccination status will result in the termination of your employment with cvs health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with cvs healthAs a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinatedIf your request for an accommodation is not approved, then your employment may be terminated.
Preferred qualifications
Strong writing and presentation skills
Excellent organizational and communication skills needed to juggle changing priorities
Ability to handle multiple tasks in a fast-paced environment
Demonstrated ability to work collaboratively but able to handle independent projects as needed
-ability to interface with all organizational levels and -willingness to accept changing job responsibilities
Excellent facilitation skills required
Exceptional oral and written communications skills as well as the ability to present powerpoint presentations to internal and external stakeholders and clients with ease
Project management certification preferred.
Education
Bachelor`s degree required, preferably in communications or marketing
Business overview
At cvs health, we are joined in a common purpose: helping people on their path to better healthWe are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focusedWorking together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every dayCvs health is an equal opportunity and affirmative action employerWe do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local lawWe proudly support and encourage people with military experience (active, veterans, reservists and national guard) as well as military spouses to apply for cvs health job opportunities.
