Job details
Job type full-time
Full job description
Overview: we are calamp, a connected intelligence company that gives people the ability to track, monitor and recover their vital assets with real-time visibility and insights.
Currently, we are seeking a customer success manager with at least 1 years of experienceThis is an exciting opportunity for those who align with our core values (inclusion, innovation, execution, customer success) and for those who desire to build, sell, and/or support connected solutions and services.
We proudly offer the stability and security of an established publicly traded tech company yet nurture and embody an entrepreneurial spiritWe give our people excellent compensation packages, an extensive suite of medical and retirement benefits, a flexible paid time off policy, accommodating work schedules, an employee stock purchase plan, continued education assistance & training programs, support for personal wellness, and company sponsored philanthropic opportunitiesResponsibilities:
Serve as the project manager for onboarding new customers, coordinating the actions of internal teams to ensure timely, satisfactory and full implementation of a saas product.
Partner with your proactive csm counterpart and various cross-functional teams across the organization to deliver total customer satisfaction.
Collaborate with sales and the renewal csm to support renewals and upsell for maturing contracts
Work with our relationship csm to ensure customer engagement with our products.
Maintain solid customer relationships by handling customer questions and escalations with speed, professionalism and a sense of urgency.
Qualifications: must haves
Project management experience
Customer onboarding experience
Prior customer-facing experience
Experience working within a technical (software and/or hardware) company
Problem solving/analysis
Strong organizational and prioritization skills
Ability to multi-task
Technical capacity
Strong pluses
Telematics / iot experience
Experience working with a crm
Strong background in relationship management and customer health metrics
If you are a talented customer success manager with a passion for customer relationships and an interest in the internet of things (iot) domain, we want to speak with youInterviews are occurring this week and next so apply now if interested#li-jj1
