Job details
Job type full-time
Full job description
We are lexia learning, a cambium learning® group company.
Lexia learning, a cambium learning® group company, empowers educators through adaptive assessment and personalized instructionFor more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skillsWith a robust offering that includes solutions for differentiated instruction, personalized learning, and assessment, lexia learning provides educators with the tools to intensify and accelerate literacy skills development for students of all abilities.
Job overview
Data integrations engineer
We are seeking a data integrations engineer to provide superior customer support to all lexia learning customersThis person will be responsible for researching and identifying provisioning issues for users, and has a direct impact in making our customers successful through increasing their knowledge of lexia products and data integrations.
Location: this position is remote, usa.
Job responsibilities
Handles manual data integration and provisioning troubleshooting cases, identifying and escalating any issues to the senior data integration engineer as needed
Provides technical support to customers via phone, chat, email, video conferencing, and other channels
Provides roster services and data integrations support, lexia product support, networking, hardware/software, and other technical trouble-shooting
Thinks strategically about customer needs and partners with development team to fix defects, new feature requests, improvements for the user experience, etc.
Expert on all lexia products, and latest hardware, software, and networking technologies
Continually improves technical knowledge and service skills
Continually improves company knowledge of products and services
Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
Has direct impact in making our customers successful through increasing their product understanding
Job requirements
Minimum 1-2 years experience in technical customer support
Demonstrated phone, email and chat skills successfully supporting customers, particularly with technical questions.
Experience with excel, sql, and basic database concepts
Knowledge of data integration methods; previous knowledge of clever or class link integration is a plus
Experience supporting software as a service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
Comfortable in a fast paced and changing environment
Ability to quickly learn new features and particulars of software applications
Excellent communication skills (written and verbal)
Demonstrated ability to work collaboratively
Ability to work with customers at all levels of technical expertise and provide support accordingly
Must be self-directed and pro-active
Familiarity with case tracking and customer relationship management software (preferably salesforce)
Education or edtech experience preferred
Ability to speak spanish a plus
To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/
An equal opportunity employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiencesAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/
An equal opportunity employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiencesAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
