Job details
Job type full-time
Full job description
You are a great fit for this r ole if you seek a challenge and love learningUnder the direction of the site’s user services manager and in coordination with the site’s senior it executive, the user services technician supports the use of personal computer hardware, software, and related peripherals at the university and plans for their enhanced useThis position is part of the user services team and is responsible for all end-user computing operations and classroom technology (i.e., desktop, mobile, and peripherals) at the university and its remote locationsTravel: onsite - monday - thursday job type: fte
Accountabilities
This entry level position provides telephone, face-to-face, and online support to users including, but not limited to the following: active directory (ad) support, end-user administration and support, imaging pc’s for deployment, wired/wireless device connections, and general help desk escalation support
Assists senior technicians in the evaluation and implementation of the classroom technology and helps maintain the related documentation of such
Assists senior technicians ensure software site licensing maintenance and compliance
Provides general av, smart classroom, & projector support and troubleshooting
Connects personal computers, mobile devices, phones and peripherals to the campus network and provides first level network troubleshooting as appropriate
Assists senior technicians to provide training to end-users as appropriate
Interfaces with vendors, other technical staff, and end-users as appropriate
Assists senior technicians in refining and updating the internal documentation and help desk knowledge articles to continually improve the support services and overall effective use of technology across the university
Education adn experience
Bachelor’s degree in computer science or information technologies required, or equivalent experience education: associates degree in related field or appropriate certifications with technical training required.
Experience:
1-3 years of professional experience in the support of personal computer hardware and software and peripherals such as servers, printers and scanners, classroom technology including audio visual
Experience with local area networks and servers including installation and troubleshootingProcessor based personal computer use and support; microsoft windows and office; apple products, and a wide range of applications software.
Experience with intel
Excellent written and verbal customer service and communication skills,
Oriented in business processes & best practices
Ability to explain and train in non-technical terms
Proven success working in a collaborative setting.
Must be able to work in a fast-paced environment
Continually multi-task
Well organized
Detail oriented
What you can expect from us at campusworks, we don`t just help our clients succeed; we help our employees succeedCompetitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that campusworks is a great place to build your careerOur employees enjoy:
Meaningful workOur employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educatorsA ceo who caresChairman and ceo liz murphy has made it her mission to create a culture that appreciates and takes good care of its peopleAs a result, being an employee of campusworks feels like being a member of a big familyA virtual workplaceIn an effort to reduce our environmental footprint, campusworks became a virtual company in 2012As such, our team members are located across the u.sAnd canada, where they work from their home offices and at client sitesFlexibilityWe value work-life balance because we know that happy employees create happy customersT hat`s why campusworks offers both full-time and part-time 1099 consulting career opportunities to fit life`s unique demandsA company that gives backEvery year campusworks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
There are many things our employees love about working for campusworks, but don`t take our word for itHear what they have to sayRead employee testimonials»
About campusworks founded in 1999, campusworks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completionWe work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and smallOur services are rooted in systems thinking and reach across the institution—from student services to human resources to finance to academics—to achieve transformative results.
Aap/eeo statement: campusworks, incProvides equal employment opportunities (eeo) and affirmative actions (aa) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
Campusworks does not accept unsolicited resumes from staffing and executive search firms.
