Job details
Job type full-time
Full job description
Overview:
Canyon ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979Canyon ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in tucson, arizona, lenox, massachusetts and woodside, california wellness retreat, guests can achieve their goal of living younger longerIn addition, canyon ranch operates north americas largest day spa at the venetian® hotel in las vegas, nevadaCanyon ranch is a 13-time winner of travel + leisure’s best spa award, an 11-time recipient of the condé nast traveler best destination spa award, and both wellness resorts were named in the 2019 u.sNews & world report best hotels rankings.
Responsibilities:
As the reservations sales supervisor you will be responsible for supervising staff to ensure questions pertaining to availability and rate issues are answered to maximize occupancyYou will answer all in-house and supervisor extension calls to assist guests and or other departments with guest and operational issuesOversees the call management system (cms) to ensure staff is answering callsSupervise the reservations team in support of management goals and objectives in the absence of the reservations directorPerforms closing duties, including running reports and distributing to various departmentsAssists with miscellaneous projects needed for review for reservations, marketing and revenue management, i.e., offer tracking, guest research, etc.
Qualifications:
To be successful in this role you will need 1-2 years supervisory experience in a large reservations department or call center dealing with a luxury productSkills in microsoft office applications, opera pms experience a plusMust have excellent communication, interpersonal, telephone and organizational skills.
Job type: full-time
Work location:
Fully remote
Work location: remote
