Job details
Job type full-time
Full job description
The company: capital markets gateway llc(cmg) is a financial technology firm, uniquely focused on the equity capital markets (ecm), connecting investors and underwriters via a neutral platformCmg delivers integrated ecm data and analytics, unrivaled transparency into deal flow, and workflow efficiencies for an otherwise fragmented and inefficient processProviding a digital system of record for firm-wide deal activity, cmg helps clients make more timely, better-informed decisionsLaunched in 2017 by a team of ecm practitioners, cmg has completed two successful fundraising rounds and is backed by a group of the world’s most prestigious financial institutionsThe cmg platform is currently relied upon by nearly 100 buy-side firms representing $12 trillion in aum and 15 global investment banksFor more information, please visit www.cmgx.ioThe role cmg is seeking a content strategist to join our fast-growing customer success teamAs cmg’s content strategist, you will develop and implement a data-driven content strategy for the entire customer journey — from brand awareness to acquisition to product engagement and retentionUsing articles, videos, infographics, and other media, you’ll engage prospects and customers with persuasive stories that bring cmg’s value proposition to lifeAs a creative storyteller, you will be passionate about promoting cmg’s vision and relish in creating delightful customer experiencesTo do so, you will partner with all stakeholders across the organization – sales/marketing, customer success, product and ux to unify the company message and align all internal and external communicationThe content strategist role is critical and foundational to the organizationThis role will require the ideal candidate to:
Partner with stakeholders across the organization to craft a compelling company narrative that is rooted in business goals and customer needs.
Architect a long-term communications strategy for delivering the narrative in ways that are meaningful to personas across the customer journey.
Develop a deep understanding of the ecm market, cmg’s product, and our customers, to design and produce content that educates and delights.
Collaborate with the marketing, customer success and services, product, and engineering teams to create clear, accurate, and easily understood product documentation.
Build and maintain the online support center, including its information hierarchy and design.
Develop processes and infrastructure to support a cohesive and efficient content ecosystem.
Serve as our resident expert content editor, reviewing and editing documentation to maintain consistent voice and a high level of quality.
Qualifications
At least 7+ years of content strategy/communications/technical documentation experience, preferably in financial services.
Proven success developing client-facing knowledge base.
Thinks big picture but is exceptionally detail-oriented and obsessed about the user experience.
Analytical, with the keen ability to discern what’s working and what requires a new approach within content strategy and execution.
Independent, with the ability to lead and build consensus around content ideas.
B.sOr b.aIn a communications-related degree.
Start-up experience a plus.
Benefits
Fully remote company work environment
Uncapped time-off
Competitive health package with hsa/fsa options, dental, and vision insurance along with take what you need sick day policy
Diversified 401k plan with up to 4% match
Equity-driven culture promoting employees to think as owners
