Job details
Job type full-time
Full job description
Cardworks servicing (`cws`) is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in north americaCws offers management expertise across the credit spectrum and supports both mastercard and visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.
This challenging director role will contribute support for both cardworks and merrick bank, providing more cohesive and innovative communications across our thriving organizationsReporting to the vice president / head of communications, the director is responsible for supporting a broad spectrum of communications, including internal communications to our employees across the u.s., executive communications for our organizational area business leaders, media relations as the company becomes more proactive with external communications, and overall best practices for communications as the function evolves to support the company’s growth, as a privately held fintech leader, as well as our employee engagementThe director should be able to work independently, and as part of a team, take initiative, and effectively interact with all levels of the company, both in-person and remotelyThe ideal candidate is passionate about writing, is a stickler for grammar, and can drive strategic messages to key internal and external stakeholdersExperience in retail banking is preferred since the director will also support merrick bank, a wholly owned subsidiary of cardworks, inc.
Essential functions:
Leads the creation and implementation of strategic communications plans in support of company goals
Creates/writes content for multiple types of communications vehicles, including online news, print news, social media, and employee announcements
Provides advanced writing and editing expertise on the production of communications targeting the company’s employees, prospective employees, and external audiences, with a creative mind-set.
Collaborates with the communications team and other key stakeholders, regarding evaluating opportunities for improvement with all internal and external communications.
Contributes to the development, implementation, and ongoing support of communications channels as a subject matter expert.
Partners on communications planning and execution, including the development and implementation of communications plans, creates the content to support the plan, and evaluates the effectiveness of completed plans for continuous improvement
Serves as the designated communications leader for merrick bank and one or more additional businesses or functional areas within cardworks, while also supporting communications across the company
Performs other duties as assigned
Education and experience:
Bachelor’s degree in communications or related field required, advanced degree desired
Seven (7) years of excellent writing, editing, and copy-editing experience in corporate communications, pr, or journalism field required
Experience working with and writing for department leaders and senior executives in corporate communications environment highly desirable
Experience in retail banking is preferred.
Summary of qualifications:
Exceptional written and verbal communication skills
Strong critical thinking skills
Ability to work collaboratively across teams, interacting with department leaders and executives
Demonstrated client management abilities, with proven capability to influence while driving consensus
Solid microsoft office suite and related systems/tools/applications to enhance results
Effective planning, organizational, and time management skills
Ability to work under pressure; with flexibility and willingness to work at a rapid pace under strict timeframes
We are an equal opportunity employerCardworks will do a thorough background check for all hiresThis includes a review of your personal credit history, drug testing, background check, and employment/personal referencesA good credit history is important.
