Job details
Salary $15 - $20 an hour job type full-time number of hires for this role 2
Qualifications
High school or equivalent (preferred)
Administrative experience: 1 year (preferred)
Microsoft office suite: 1 year (preferred)
Us work authorization (preferred)
Full job description
Carolina comfort air, inc, located in clayton, nc is looking for an experienced, bilingual service dispatcher/coordinator to help the service department schedule appointments and help maintain daily and on call schedules for our service techniciansWe offer a comprehensive benefit package for all our full time employees which includes medical, dental, vision insurance, fsa, life insurance and much more!
Hours: rotating schedule between 10-7 and 12-9Sat/sun with a $2.00 differential
Once trained, remote work is an option!!!!
Summary/objective: the service coordinator is responsible for scheduling appointments with cca clients and maintaining the service technicians daily and on call schedulesThis involves dispatching for service calls, scheduling return trips and maintaining the customer database with current informationMust be a team player and maintain excellent internal and external customer service.
Essential job functions:
· responsible to take all incoming calls as received.
· respond to all messages left overnightWeb requests, voicemails, other emails
· responsible for mapping calls in the most efficient routes.
· be able to multi-task within email and phone demand.
· schedule and coordinate all demand service calls as calls are received.
· create work orders for all service calls.
· maintain the dispatch board and filing system.
· maintain the maintenance agreements, including billing, scheduling, database information, customer hard files and renewals.
· help service manager with marketing issues as directed.
· update customer files as information is received from installation(extended warranties, equipment info, new customers, etc.)
· type service contract proposals for new customers.
· maintain on call schedule, to include 1st on call and standby technician.
· all other duties as assigned
Requirements:
· 2-5 years customer service experience
· 2-5 years call center experience
· excellent communication skills / must be bilingual
· strong attention to detail.
· must deliver exceptional customer service
Job type: full-time
Pay: $16.00 - $25.00 per hour
Job type: full-time
Pay: $15.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Education:
High school or equivalent (preferred)
Experience:
Administrative experience: 1 year (preferred)
Microsoft office suite: 1 year (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
