Currently, this role is a remote position working from homeThe carvana talent acquisition teams will return to our tempe corporate offices at a date in the near future.
About carvana
Our mission is simple, we are changing the way people buy carsWe are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our companyWe are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform.
Here at carvana we are passionate about delivering exceptional service to every customer! after purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up thereOne of our customer advocates will meet them with a big coin so they can experience our unique way of receiving their vehicle!
About the team and position
We`re looking for a cross-functional operations recruiting manager to join our rapidly growing organizationThe manager, talent acquisition will have the unique opportunity to build, develop, and execute full life-cycle recruiting for carvana`s customer care department while guiding a team of recruiters and coordinators to execute high volume hiring targets.
No day will be exactly the sameThis individual is accountable to achieve one of the most important business outcomes – to staff carvana`s customer care department with top talentYou are a sourcing pro, adept with job board success, and exceptional at improving processes and eliminating inefficienciesYou thrive in the world of high-volume hiring while overseeing multiple requisitions at one timeYou will interview, track, and follow-up with candidates, and develop strong business relationships with your (really awesome) co-workers and hiring managersMost importantly, you will see your insights have an immediate, tangible impact every day in a well-funded and rapidly growing company.
Currently, this role is a remote position working from homeThe carvana talent acquisition teams will return to our tempe corporate offices at a date in the near future.
What you`ll be doing
Guide the day to day full life-cycle recruiting efforts for customer care recruiting
Support with planning and executing high volume recruiting strategies and initiatives
Help guide a team of recruiters and recruiting coordinators to meet their individual staffing goals
Review and analyze data to identify trends; recommend solutions to improve recruiting effectiveness and increase the quality of talent hired
Monitor and maintain weekly and monthly reports to track staffing, hire rate, candidate pipeline, and other metrics necessary to identify recruitment gaps, and overall effectiveness
Train and develop new recruiters
Collaborate with hiring managers to anticipate and meet evolving hiring needs
Leverage a diverse `toolbox` of creative and traditional sourcing techniques, efficiently screening candidate resumes against required skill sets
Manage operations leadership job requisitions from source to hire
Ensure a candidate-centric approach, aligned with and our carvana values
Partner with talent development, hr operations and operations leadership, to help translate talent needs into quality candidates and new hires
Constantly thinking of new ways to improve all things recruiting including the candidate experience, interview practices, funnel-building, reporting, quality of hire, hiring manager experience, and more
Other duties as assigned.
What we require
A bachelor`s degree from an accredited undergraduate institution
At least 5 years of work experience in a full-cycle recruiting role
At least 2 years of experience with high volume recruiting.
Minimum of 3 years of leadership experience
Experience with virtual recruitment (social media, linkedin, resume sourcing, virtual career fairs) a must.
Experience with greenhouse ats is preferred
Exceptional interpersonal, written, and verbal communication skills
You have a sense of humorKinda serious about this one
You have the ability to multitask and prioritize like a ninja
You will have the ability to coach and motivate others with high influencing skills
You will possess the energy and drive to accomplish goals, meet deadlines, and find solutions
It would be great if you also had...
Empathy: you care that a customer`s experience is one worthy of your own loved onesYou genuinely match your approach and response based on seeking to understand each customerYou put yourself in the customer`s shoes and you take action to help.
Passion: you are the voice and champion of the carvana experience and products we offerYou breed enthusiasm among your customers and peersYou always do the right thing!
Commitment: you build trust with each customer by providing transparency to a traditionally murky processYou`re eager to see the customer experience all the way through, persevering through roadblocks and following through on your commitments to the customer.
Anticipation: you have foresight; you know where the customer needs to go next, even before they doYou listen for context clues and identify what the customer may not know in order to lead them to the most effective next step, resolution or outcome.
Clarity: you are knowledgeable and accurate; skilled at translating the carvana experience and complex ideas into relatable information for the customerYou use resources wisely and stay up to date on changes to policies and procedures.
Every customer matters: you show up, you`re focused, and you act with a sense of urgency and purpose in each interaction.
What we`ll offer in return
Full-time salaried position with competitive wages
Medical, dental, and vision benefits
401k with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skill set and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand english.
We`ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background checkThis role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employerAll applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable lawCarvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this jobDuties, responsibilities, and activities may change at any time with or without notice.
