Job details
Job type full-time
Full job description
Client services associate
The client services associate will manage individual projects, participate in technical project management and resolve technical issues, as well as maintain project plans for castlight’s book of businessThis role is part of the professional services organization and partners closely with implementation, customer success, engagement strategy, and other members of the client services team, to drive positive customer outcomes and help them achieve their goals.
Our team utilizes a combination of data and best practices to provide a meaningful and powerfully relevant consultative experienceThis role is ideal for someone who is looking to gain operational, technical, consultative, and customer facing skills as there is daily exposure to activities which touch upon all of these thingsAdditionally, working well in a team environment and having a self-starter attitude is criticalClient services is a new division within castlight and will require an eagerness to implement new ideas and iterate them quickly.
The client services team will also spend a significant portion of our business cycle planning for and executing on “roll over” work, which requires scoping customer decisions and changes to benefits from one calendar year to the nextOur mission is to turn our customers and end users into evangelists, achieve stellar employee engagement levels, and build scalable models that allow our customers and organization to succeed in achieving their goalsThe ideal candidate thrives in a team-oriented environment and has excellent communication skills.
Note: the ‘busy season’ for this role is november - january, when the bulk of the roll over work takes place; applicants should expect to take not more than 1-2 business days off during this periodBring on the summer vacations!
Responsibilities:
Configure castlight’s suite of wellness and care guidance products using internal tools
Assist in investigating and solving issues related to configurations
Partner with internal teams to ensure understanding, complete scoping, and timely delivery of configurations
Continuous contribution to process improvement
Provide best practice guidance to customers and other internal teams
Run internal testing of product configurations; gather feedback from the customer and/or internal teams and implement requested changes
Work with third parties to define and test data integration
Collaborate with clients and internal stakeholders to resolve issues
Requirements:
Self-starter with a love for driving projects to completion
Dedicated to high quality work and driving positive outcomes
Highly organized with the ability to effectively manage competing priorities and risks
Effective communicator, both verbal and written, that can work well with both clients and team members
Familiarity with microsoft office, google suite & jira is a plus
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Location: remote/salt lake city office
Travel: n/a
Job type: full-time
Work location: multiple locations
