Job details
Job type full-time
Full job description
Career area:
Marketing / sales / product support
Job description:
The marketing and sales excellence program (msep) specialist for customer management will report directly to the marketing and sales excellence program manager in the wecan regionIn this role, the candidate will support the marketing and operations support team (m&os), the marketing and sales operations reps (msor’s), industry partners and caterpillar dealers covering the wecan region.
This senior level position is responsible to elevate dealer capabilities within the msep category of customer management which includes the attributes of data management, insights and territory management for machine, aftermarket and energy and transportationThe candidate will facilitate sales coverage, account management and other relevant workshops relevant to the msep categoryThis senior level position will also coach and empower dealer personnel to self-lead dealer coverage analysis.
This position works directly with caterpillar and dealer senior leadership teams within the adsm wecan region and in conjunction with districts and industry partnersThe msep customer management specialist is responsible for deploying workshops within their discipline, working on new innovative enhancement projects, and collecting best practices.
Key words: sales coverage, account management, data insights, participation, train the trainer
Job duties:
Train dealer personnel to effectively run coverage studies, validate quality recommendations, and support action plan execution to achieve results.
Provide consulting support on sales coverage, account management, and data analytics to drive consistency and achieve strategic goals.
Ability to interpret field sales input into a practical plan for a dealer to improve their internal processes and tools to improve participation, best manage cost/resources and drive increase sales.
Work with global process owners and other divisions to define process capability improvements and enhancements to the msep customer management category.
Experience driving collaboration among teams, skilled to facilitate highly engaged meetings to drive culture change in important areas related to the msep customer management category.
Demonstrated ability to effectively work and influence senior management teams (including dealer principal, vice president, general manager, sales & marketing managers).
Ability to build trust, credibility, and influence msors, business partners and dealers to deliver appropriate solutions to support customer needs and challenges.
Leading with a sense of urgency and responsiveness is critical for this role.
The successful candidate must bring (basic qualifications)
College degree in marketing, marketing analytics, business or related discipline or equivalent experience.
3+ years of working experience in marketing, sales, business analytics experience.
Skilled in data mining and analysis techniques including data visualization tools such as power bi, tableau, or equivalent.
Ability to facilitate workshops and coach personnel to empower self-lead analysis to drive business results.
Strong project/process management skills demonstrated in prior 6 sigma, cps, or lean projects, either as a team member or leader, or other relevant experience.
Demonstrated ability to influence senior management teams and business partner to deliver appropriate solutions to support customer needs and challenges.
Top candidates will also have:
Previous experience with analyzing sales coverage models and account management.
Understanding of data sources available to measure sales opportunities, including, but not limited to, the caterpillar dealer coverage (cdc) tool, caterpillar business information center (bic), opportunity lead generator analyzer (olga) and prioritized service events (pse), uniform commercial code (ucc), and other 3rd party data sources (i.eRouse, dodge).
Excellent interpersonal and communication skills, including the ability to speak effectively before large groups and influence internal and external partners
Proven skills in written and verbal communications.
Experience with the marketing & sales excellence program.
Additional information:
Primary location: peoria, il is preferred
Alternate location: remote work is availableThe incumbent will need to work from a location that is efficient for high touch points with dealers in the western us & canada.
Relocation assistance is offered, however, for relocation it will only be tied to a caterpillar office location (i.ePeoria)
Position will require up to 25% travel
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as h, l, tn, f, j, e, oAs a global company, caterpillar offers many job opportunities outside of the u.sWhich can be found through our employment website at www.caterpillar.com/careers
Relocation is available for this position.
Eeo/aa employerAll qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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