Job details
Job type full-time
Full job description
Emergency assistance
Ch front desk receptionist
(non-exempt)
Primary office: 131 sWest street, alexandria hours per week: 40 staff supervisor: sherri longhill, program director telework available: _____ no x hybrid (limited)
Position description: assist those calling and emailing for emergency financial aid in order to prevent eviction or utility shut offThe receptionist follows a list of questions to determine if the caller qualifies for assistance and tracks their responses on a referral formBased on ccda guidelines, the receptionist will help callers understand why they do or do not qualify and if they do qualify send the ccda documents through hello sign for the client`s e-signatureCoordinate the return of documents with the case coordinator for the client interview appointmentThe receptionist reviews and maintains the referral log and turns it over to the case coordinator.
Position responsibilities:
Limited telecommuting when necessary for a maximum of 1 day per week.
Take messages off voice mail and emails from the ea-ch email inbox and enter them on the telephone log.
Keep the voice message current on the lro and ch phone systems.
Return calls/emails logged on the telephone log and conduct screening to determine eligibility for emergency assistance.
Record the responses of the callers and determine if they would qualify at this time.
Help refer callers to other organizations if they do not qualify.
For those that qualify, send ccda documents through hello sign for the client`s e-signatureMonitor the return of signed documents and provide to the case coordinator for the interview appointment.
At the end of the day turn in the referral log to the case coordinator and advise if there are any priority cases.
Remain current on the ccda guidelines for emergency financial assistance.
Ensure the christ house community and ccda resource materials are maintained and current.
Assist the case coordinators with management of client appointments and input of clothing voucher information into food bank manager.
Assist case coordinator with the 90-day client outcome survey emails.
Knowledgeable and willing to uphold catholic moral and social teaching.
Other duties:
Work with case coordinator on outreach to the communities we serve.
Assist the lro ea case coordinator with incoming emails and phone calls for spanish-speaking applicantsCall and screen applicants and coordinate the sending of documents for the client signature.
Assist with the planning and production of periodic client events.
Ability to travel in the diocese when necessary.
Qualifications & skills:
Outstanding interpersonal skills and the ability to multi-task in a fast-paced work environment.
Strong listening skills and demonstrated poise, tact and diplomacy.
Ability to present a positive professional image.
Ability to work in a team setting and work independently with minimal supervision.
Strong english and spanish written and oral communication skills and bilingual in spanish is preferred.
Education & experience:
Undergraduate degree with at least 1-year experience in the provision of human services is preferred.
Strong interest in helping underserved populations is a plus.
Experience working with volunteers is a plus.
Basic use of the internet, ms word, excel, powerpoint, outlook and other software applicationsExperience with database data entry required.
Ph ysical demands:
Must be able to walk, use hands and finders to use a computer keyboard.
Ability to talk and hearSpecific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
09-30-2021
