Job details
Job type full-time
Full job description
Objective
As the sales operations specialist, you manage the sales operation deskActing as the main focal point for external and internal customersYou are the backbone/owner of the sales process for the assigned regionA vital connection between the sales and product development teams, finance, production, quality control and customer support ensure the back office sales process is managed from end to end.
What success looks like:
You don’t mind a challenge or two - you are energized by challenging and diverse situations and always maintain a service-oriented approachUnderstanding that no two transactions or individuals are the same, you always adapt and leverage your creative thinking to devise effective solutions.
What you’ll do:
Manage back office sales process end to end.
Order management and order fulfillment : quote entry; order entry and scheduling; 0rder control: pricing integrity, financial issues, etc.; rmas and demo management ; pay or return management
You implement cellebrite’s policies and procedures: acting as the “gate keeper” of the company to make sure the orders and sales directors’ requests follow company policies and procedures, and, to stop them if needed.
Follow up on collections from customers
Execution and delivery of products to customers
Sales operations: follow up on license renewal dates and manage renewals; be the sales director’s “right hand”; point-of-contact for customers regarding any operational/logistics issues; build and issue reports from the system to support the sales director’s needs
Requirements:
Is this you?
At least 2 years of experience as sales coordinator/sales operations
Experienced with: order management, shipment handling, and vast interface with sales directors and customers experience
Systems knowledge: sales force (or similar crm) knowledge a must
Academic degree
Advanced excel knowledge – a plus
Fast learner: you adapt and go
Commitment & accountability: full ownership of the end-to-end back office sales processYou know that the task isn’t complete until you’ve seen it through from start to finishAdditionally, you anticipate all your internal/external customer needs, being proactive rather than proactive
People person & team oriented: you enjoy collaborating with team members, and, welcome the opportunity to interact with anyone
Effective multitasker: you are energized by shifting priorities; engaging multiple projects at once (no problem) without compromising details
You thrive and deliver in a high-pressure environment
Pm19
#jt
Office location:
Remote
