Job details
Job type full-time
Full job description
At cello health communications, we care passionately about science and making evidence matter across the entire healthcare spectrumWe are expert communicators blending science, strategy and creativity to optimize the evidence, articulate the story and navigate appropriate channels to impact outcomes and change behaviorOur work covers a wide range of disease areas and activities in the field of scientifically focused communications in all channels, including digital.
Our skills are proudly on display through the energy of our people, who strive for excellence in all they doAnd our collaborative approach coupled with the exceptional talents of our growing organization offer a unique experience and career within healthcare.
The associate account manager drives projects through the system, while maintaining client service, project quality, deadlines, and budgetsThe aam also helps to mentor and/or train entry-level account coordinators.
Responsibilities
Client services: provide exceptional client service, consistent with cello health communications account service standards, including:
O recognize client’s expectations and needs in project execution on a timely basis
O provide clear and concise communication and information to client, both verbally and via email with support from account senior
O assist with preparing for internal and client status meetings
O accurately assist with preparing client meeting materials (i.eAgenda, slides, meeting minutes, etc.) o assists with the generation of internal standard operating procedures and ensures the team follows all client required standard operating procedures and requirements
O start to take on more ownership in driving forward the client relationship; leading the status calls and flagging next steps for the client, providing ad hoc suggestions to project challenges, etc.
Project stewardship: overall responsibility for facilitating moving and tracking of assigned projects on a proactive basis, including the following:
O communicate client information to the internal team in a clear and timely manner, and seek information from client to meet team needs in execution
O own the integrity and accuracy of the status report
O assist with accurately drafting timelines
O ensure appropriate project-related communication is saved in the shared drive
O starts to identify areas for potential efficiencies in work flow from project kickoff to delivery, and/or movement/tracking of projects between departments
Financial management: assist with ensuring the integrity and accuracy of financial deliverables
O draft, monitor and adhere to approved budgets
O communicate budget status to teams working on projects and how this aligns to completed work; flag budget changes (i.eChange in scope that may lead to overage) to account senior in a timely manner o assist with maintaining accurate financial spreadsheet(s) on life to date (ltd) hours to support internal and client needs
O assist with submitting invoices, accruals, etcIn a timely manner consistent with both internal and client directed sops
O assist with preparation for monthly revenue meetings
O starts to assist with preparation of project forecasts
Systems management: maintain accurate records within client chosen publication technology program (i.eDatavision, pubstrat, pubshub, jpubs, vivavault, etc); timeline platforms (smartsheet) and shared workspace programs (microsoft teams):
O provide timely and accurate project status updates and client requested reports (i.eBibliography, tasc, icon charts, etc.)
O work efficiently with the publication technology team in a proactive and organized manner consistent with optimizing use of the publication technology resource
O ensures microsoft teams platform is clean, clear and organized for meetings and working drafts; ensures final deliverable drafts are moved off teams and onto the server
O maintains clean and well-organized files on the share drive
Identify and notify supervisor or strategic team leaders of situations that require more senior input; setup time to speak with leaders and come prepared to discuss potential solutions to challenges
Other duties as assigned
Requirements
Demonstrate intermediate understanding of the clinical development process and how this can be impacted by strategic communication planning
Maintain a professional attitude internally and with clients, even in challenging situations
Ability to work in fast-paced, quickly changing environment
Maintain client confidentiality at all times
Travel as required
Excellent financial acumen
Ability to evaluate, interpret and analyze both written and verbal communications
Excellent project management skills, including organization, prioritization and delegation skills
Flexible, deadline oriented, and ability to work as part of a multifunctional team
Maintain a positive work atmosphere by behaving and communicating in a manner that fosters cooperation and teamwork
Understand and comply with policies and procedures as outlined in the cello health communications corporate policies and procedures manual
Working knowledge of microsoft office suite
Comfortable with learning new computer databases/technology
Education and experience
Bachelor’s degree within life sciences or healthcare related (i.eHealth policy, healthcare administration, healthcare communications, etc.)
Minimum two years project and/or account management experience in the pharmaceutical or healthcare industries
Physical requirements
The physical requirements and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
O regular attendance
O frequently hear and listen, speak and read
O frequently display a general learning ability while understanding & following oral and/or written instruction
O continuously comprehend and understand meanings of words and ideas associated with them
O frequently use hands to handle, reach, feel and type
O frequently walk, stand and sit
O continuing specific vision abilities include adjusting focus, both close & distance vision, in addition to color vision
O occasionally required to lift and/or move up to 20 pounds
Benefits
We continually work to provide our employees with a competitive package, including:
401(k) offering with company match
Comprehensive health insurance plan options, local or national
Dental insurance option
Vision insurance option
Employee assistance program – providing colleagues & families with support via an outside benefits provider
Employee life insurance
Long & short term disability coverage
Company paid vacations throughout the year
Paid time off
