Job details
Job type full-time
Full job description
Centauri health solutions provides services to payors and providers in government sponsored healthcare programs, including medicare advantage and medicaidIn partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, and data-driven solutionsOur services directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and quality of care measurementHeadquartered in scottsdale, ariz., centauri health solutions employs 1,500 dedicated associates across the u.sCentauri ranked no448 on incMagazine’s 2020 inc500 list of the fastest-growing private companies in the u.s.
Role summary:
Bilingual patient service representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibilityPatient service representatives conduct analysis of patients` potential reimbursement and partner with patients to ensure complete understanding of benefits application processPatient service representatives partner with team members and client to ensure that patients` and client’s needs are metSchedule will be: sunday -wednesday 2:30pm-11pm thursday wfh 8:00am-4:30pm
Learn more about this position by watching a short interview with a current centauri associate: https://www.youtube.com/watch?v=pfbot-nt4yg
Role responsibilities:
Meet with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options
Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
Interview patients; conduct analysis of potential reimbursement, and determine eligibility
Introduce services, sets expectations for process and communication to ensure patient understanding
Partner with patients to ensure patient understanding of process and assist with any questions during the application process
Obtain and manage all needed forms from patients, and follow up throughout process
Identify any additional patient needs and direct them to appropriate agencies for assistance
Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems
Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
Provide strong client service and collaboration with the team
Understand and agree to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
Read, understand and agree to security policies and complete all annual security and compliance training
Role requirements:
2+ years customer service experience
Must be fluent in spanish (speak, read, write)
Must be able to work onsite at hospital facility
Must be able to work: (schedule)
Outstanding communication skills and desire to provide excellent customer service
A strong concept of patient advocacy and the desire to help someone every day
A strong work ethic, ability to work independently while making a difference
Strong computer skills and the ability to multitask while working in a fast-paced environment
A positive outlook and eagerness to learn
Consistent punctuality and attendance
Healthcare experience, patient contact experience a strong plus
Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinatedNew employees in the mentioned categories may require proof of vaccination by their start date.the company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goalsWe offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.
