Job details
Salary from $18.46 an hour job type full-time number of hires for this role 10+
Full job description
Centerpoint energy and its predecessor companies have been in business for more than 150 yearsOur vision to lead the nation in delivering energy, service and value drives our strategy and performanceWe have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and inclusion
Centerpoint energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At centerpoint energy, individuals are respected for their contributions toward our company objectivesWe strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Learn more in the “about us” section of our careers web site.
As the associate representative, customer service, you will receive and respond to customer inquiries, complaints or sales/promotional opportunities for centerpoint energy gas and/ or electric customers in a fast paced, high call volume environmentPerforms direct customer contact through various channels including phone, email and chatCompletes administrative functions and data entry.
Specifically, you’ll have the opportunity to:
Respond to all questions relating to all company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
Issue orders to establish or discontinue gas service or to establish electric service identifier (esid) number to create meter sets.
Resolve billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
Solicit customer feedback on service provided and initiates action based on customer feedbackReceive and appropriately prioritizes trouble calls.
Interact with competitive retail providers (crs) to discuss readings, billing dates, order receipts, etc.
Ensure proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
Consider each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.eIvr, web, etc.)
Interact with other departments to resolve customer inquiries and achieve customer satisfactionThese departments include transmission and distribution, field activities, field services, revenue accounting and others when necessary.
Qualifications
Basic qualifications:
Requires a high school diploma or ged
Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.
Physical requirements:
Able to sit for extended periods of time.
Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
Able to reach, grasp, and move items.
Able to view a personal computer monitor or laptop, for extended periods of time.
Able to operate computer, either desktop or laptop, and other office equipment, including multi-line telephone, fax machine, scanner and calculator.
Working conditions:
Able to work in cubicle or team environment.
Able to work remotely not limited to working from home.
Able to work overtime (scheduled and/or unscheduled) occasionally, as needed or required.
Able to work rotating shifts to provide coverage twenty-four hours per day, seven days per week.
Able to work in a fast-paced environment with high daily pressure to meet performance goals.
May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aid in restoration efforts.
Job location: evansville, indiana
Job type: full-time
Pay: from $18.46 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance
Schedule:
8 hour shift
Work remotely:
Yes
Work location: multiple locations
