Job details
Salary $18.36 - $19.83 an hour job type full-time
Full job description
General description:
Performs routine (journey-level) consultative services and technical assistance workWork involves assisting with planning, developing, and implementing an agency program and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general publicWorks under moderate supervision, with limited latitude for the use of initiative and independent judgment.
Essential duties and responsibilities:
Provides referrals to help access community resources and programs.
Develop, implement and maintain a consumer benefits program.
Develop and annually review a consumer benefits screening form to be completed by clinic staff.
Train clinic staff on when it is appropriate to complete a screening and how to effectively gather the information.
Provide technical assistance to all clinic staff on the ssa/chip/medicaid/ snap/tanf programs.
Monitor patient interview schedules to ensure consumer benefits staff are maximizing the number of interviews completed.
Complete applications for all eligible patients for ssa/chip/ medicaid/ snap/ tanf.
Monitor the status of the application process.
Ensure compliance with all contracts including dshs and the commissioners rules for consumer benefits.
Establish and maintain contact and rapport with all ssa, local hhsc offices as well as the dds officeIncluding accompanying clients to ssa appointments and court appearances.
Work as patients representative for the local ssa office per patients request.
Develop and maintain all policies and procedures for the consumer benefits program.
May assist consumers in applying for prescription assistance programs, coordinates with others for consumer resources and maintains records of efforts made in behalf of consumers.
Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment.
Must stay compliant with all required training.
Provides support and collaborates in the planning, development, and implementation of an agency program.
Skills training, case managements, and psycho social development.
Markets program(s) to community and professional groups to encourage and/or improve interest in the program(s).
Monitors compliance with requirements, laws, regulations, policies, and procedures for assigned program.
Assists in the preparation of administrative reports, studies, and specialized projects.
Assists with preparing and reviewing literature, rules, and/or policies.
Assists with the review of program area operations to identify areas in need of change and assists with the development of plans to improve or address areas of concern.
May assist in developing policy and procedure manuals.
Performs related work as assigned.
Work behavior must be compatible with center values and mission statement.
Demonstrate high ethical standards, trustworthiness, and personal integrityRegular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.
Professional development - successfully complete training required to maintain skill competency and cross training to ensure consistency across program proceduresComplete continuing education as required by professional standards and the center.
Travel - frequent daily driving within the catchment area is required.
General qualifications:
Experience/education/licensing/certification
Education: graduation from an accredited four-year college or university with major course work in behavioral sciences, social sciences, humanities, or a related field is required.
Experience: five years experience in a healthcare setting preferred.
Knowledge/skills/abilities
Central counties services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service deliveryAll job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
Knowledge of business and program terminology, office procedures, spelling, punctuation, grammar, and arithmetic; of warehousing procedures; of purchasing policies and procedures; of records administration, maintenance techniques, and procedures; and of state purchasing policies and procedures.
Proven skills and ability in using a personal computer and system software, and other agency equipment and systems, as needed to fulfill the duties of this position.
Ability to effectively handle potentially aggressive behavior in a positive manner.
Relationship skills
Ability to communicate effectively, both verbally and in writing.
Work behavior must be compatible with center value statement and policies and procedure manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
Ability to perform tasks effectively and efficiently.
Ability to plan and schedule work and implement directives without constant supervision.
Ability to present a professional appearance and conduct when representing the center.
Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
Additional requirements
Must have and maintain a valid drivers license with an acceptable driving record.
Regular attendance and reliability is critical to business operations.
Other duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities and activities may change at any time with or without notice.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobWhile performing the duties of this job, the employee is regularly required to talk or hearThe employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Employee acknowledgement
I have read and understand this position description and the duties identified hereinI understand that duties, responsibilities and activities may change at any time with or without noticeI understand that the duties identified above are not all inclusiveI understand where applicable, reasonable accommodations may be made in accordance with the american with disabilities act (ada).
Equal opportunity employer
Central counties services is committed to hiring and retaining a diverse workforceWe are proud to be an equal opportunity employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, transgender status, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.
