Job title: radiology scheduler location: scheduling - 302 ne bend river mall ave bend or 97701
Training for 6 months on-site
Then moved to telework (must be in central oregon)
Hours: monday – friday, 9:00 am – 6:00 pm position type: full-time benefits: medical, dental, vision, 401k retirement, paid time off resume required: yes date posted: 09/30/21 posting expires: open until filledDirections
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Job summary the radiology scheduler works in a fast paced, busy environment scheduling outpatient diagnostic exams (non-walk in xr, ultrasound, mammography, mri and ct) using a radiology information system (ris)Exams scheduled according to resources, schedules and protocols provided by cora’s clinical supervisors/managersThe radiology scheduler is responsible for collecting all necessary information required for pre-authorization, order resulting, billing and any pre-clinical questions tied to a specific examThe radiology scheduler communicates all exam preparation and procedure information to patients and/or referring physician offices to ensure patients arrive on time and prepared for their examsEssential duties: this position requires regular, reliable attendanceThis position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providersThis position will promote teamwork and maintain high levels of customer service and professionalism in all communicationsIn addition, this position requires the ability to handle multiple tasks, get along with others and work independently.
Ability to organize and coordinate.
Strong oral and written communication abilities.
Ability to communicate effectively with all ages and comprehension levels over the telephone.
Solid analytical and technical skills.
Aptitude to learn new information quickly and accurately.
Additional duties:
Ability to process and index incoming orders from referring offices.
Answers telephone calls in the scheduling queue in a timely mannerSupports manager in achieving departmental standard for answer rate, wait times, and abandonment rate.
Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
Verifies all patient demographical information.
Accurately schedules exams for the proper location, modality, time, machine and clinical staff.
Obtains answers from patients to all pre-appointment clinical questions built into the ris based on exam.
Handles reschedules and cancels.
Effectively provides any patient warnings and explains preps to the patient, using terms the patient can understandVerifies patient understands all prep instructions.
Answers patient and referring office questions or directs them to the appropriate department.
Interfaces with lead or manager regarding any and all departmental concerns.
Performs other duties as necessary and assigned to keep the department running smoothlyThis may include but is not limited to reminder calls to patients, reviewing a modality schedule for accuracy, handling questions and requests from technologists and other internal staff or training new employees.
Establishes and maintains effective working relationships with referring physicians and nurses, patients and co-workers.
Flexible and willingly able to participate in coverage for department shortages to meet our patients’ needs.
Ability to work cohesively and cooperatively with others and as part of a team.
Other duties as assigned.
Telework requirements
This is a remote-work position (telework); you must be able to work from home or designated off-site locationOn-site training will be required for up to 6 months, once fully trained, remote work will commence.
Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, tv, children, etc.)
Must provide your own high-speed internet that meets cora’s specifications.
Must adhere to set schedule.
Continuous/active communication with managers and co-workers.
Additional requirements are included in cora’s telework policy.
Education and experience graduation from high school or equivalent is requiredA minimum one-year experience in customer service is requiredA minimum one year in a health care environment is preferred; experience directly related to healthcare appointment scheduling or radiology highly preferredMust be detailed oriented, able to exercise good judgement and work under pressureAbility to work well in a team environmentTypical physical demands these typical physical demands are required with or without accommodationsStationary position
Must be able to remain in a stationary position for most of a workday.
Sit to stand desks are available to all employees if the workstation has space to accommodate without obstruction to work.
Move or transverse
Often moves about the inside of the office to access file cabinets, office machinery, etc.
Operate, activate, use, prepare, inspect, place, detect, position
Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc.
Communicate, detect, converse with, discern, convey, express oneself, exchange information, monitor
Frequently communicate with co-workers, patients, customers who have questions about scheduling or services provided.
Must be able to exchange accurate information in these situations.
Move, transport
Occasionally moves paper/boxes of varying weight normally up to up to 10 pounds.
Detect, determine, monitor, perceive, identify, recognize, judge, observe, inspect, estimate, assess
Must be able to see to assess accounts, documents, and written communications.
Must have the ability to read orders or other communications on the patient’s and clinic’s behalf.
Exposure to work
Constantly works indoors.
Eeoc statement cora is committed to providing employees with a work environment that is free of discrimination and harassmentCora advocates achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and trainingAll employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability statusReasonable accommodation can and will be provided to any employee who needs accommodation to perform the essential functions of the job if the accommodation does not cause undue hardship.
