Job details
Job type full-time
Full job description
Ceridian is a global leader in human capital management technologySimply put, we allow our customers to do the most complex things well (hr, payroll, benefits administration, workforce management and talent management) and do them to scale.
Makes work life better™ is our brand promise, not only to our customers, but to our employees as wellOur flagship platform, dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: customer focus, equity, shared ambition, agility, transparency, optimism
By using modern technology, such as voice-activation with dayforce assistant and access to your money as soon as you earn it with dayforce wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life’s most stressful eventsWe encourage you to check us out at ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!
Location: for this role we are open to remote work anywhere in the united states or canada.
Join the ceridian support team responsible for providing world class application support for the dayforce hcm solution; our award winning cloud enterprise human capital management (hcm) application that is improving the lives of millions of workers across the globe! crush resolution tickets and capture the hearts of customers like a world class pokémon hunterWe are a team of customer focus enthusiasts dedicated to the success of our clientsWe are constantly innovating and people recognize itClients recognize itIndustry experts recognize itAnd most importantly the people who use our software love us for it.
Due to growing demand of our hcm application our support team is growingOur employees are fun, intelligent, team oriented people who live our values every day: customer focus, transparency, diligence, optimism, and agilitySound intriguing? what ceridian can offer you
Collaborate with the brightest team in human capital management
Flat hierarchy: work, eat, and engage with company execs
Ceridian offers the best of both worlds - the excitement of working in a growing startup environment, combined with the opportunities of a large organization
Flexible vacation and comprehensive benefits plan
Employee driven career path; top talent, career talk, career pathing, tuition reimbursement, mentorship, & job rotation are just some of the people programs we have to help you advance your career
Fun@work; company and department social events, holiday parties, picnics, and community involvement (each ceridian employee gets a paid volunteer day)
Bring your whole self to work; casual dress code, a diverse workforce, and some of the greatest people around to make your work day better!
What an dayforce support specialist iv is responsible for:
As dayforce support specialist iv you will be responsible for delivering exceptional b2b application support to ceridian’s clientsThis includes using your strong analytical and problem solving skills to efficiently resolve incidents while maintaining the highest level of client satisfactionBecause customer focus is in your dna, you will work directly with client administrators as well as collaborate with your team members and other internal teams to champion client priorities and drive incidents to closureYou will combine strong technical and functional problem solving skills with a keen business sense to deliver top notch, client-focused supportYour clients will praise your ability to provide them with regular and timely incident updatesYou will have the opportunity to further improve our ability to support our customers by contributing to the support knowledgebase, as well as play a part in the improvement of our application by reproduce and meticulously documenting software defectsYou may get involved with a wide variety of operational projects including; monitoring and maintaining client production environments, technical programming and scripting tasks, enhancing the customer support experience and optimizing internal processes and proceduresWhether you are answering incoming client calls or working on-call, your colleagues will appreciate and share in your willingness to jump at the opportunity to support your team and customers where you are needed the most.
Why this is an important position at ceridian:
Ceridian wins when our customers win
You get to contribute to our customer’s success
You get the opportunity to support our award winning cloud enterprise hcm application
Skills/experience we value:
‘i got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem solving skills that instill confidence in our customers
It’s not just about working hard; you know how to celebrate success both customer and team wins (we inject a fun and a positive vibe through out our team; dubsmash much?)
Collaborative work ethic; tackle a creative problem over a game of shuffle board, or network with colleagues from other locations at the end of the work day by joining one of our employee run sports teams! this is a tight knit team of customer focus individuals
Ability to work flexible hours and a willingness to work on-call if required
Recent graduate with a bachelor`s degree in computer science, engineering, or relevant software/computer related fields
Proficiency with sql and an understanding of relational database systems
What would really make you stand out:
Familiarity with microsoft server technologies (e.gIis, windows server, microsoft sql server)
Object oriented programming
Ceridian is fueled by the diversity of our talented employeesWe are an equal opportunity employer and consider and embrace all individuals and what makes them uniqueWe believe our employees should be happy and healthy, with peace of mind and a sense of fulfillmentWe provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional successWe encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contactedIf you are selected for an interview, you will be contacted by a ceridian recruiter with a @ceridian.com email directly from our organization.
