Job details
Job type full-time
Full job description
Practice: research
Reports to: head of user research
Flsa: exempt
Location: remote
About us
Chaione is a pioneer in industrial digitalizationReimagining plant, field, supply chain processes with design thinking led solutions that reduce cost, increase adoption, and elevate the customer experienceThe complete strategy-to-solution expertise sets chaione apart to help industrial customers achieve exponential outcomes across their logistics, supply chain, field, and plant operationsWe make complex simpleWe are artsy, entrepreneurial, innovators that have fun while working hard.
Why chaione?
Chaione is a tight-knit bunch of creative, curious, and passionate peopleHere are a few reasons that we think you`d love it here:
You’ll work with some of the world’s largest energy & industrial companies.
You`ll solve challenging, meaningful problems worth solving.
You’ll explore cutting-edge technology and harness its power to transform the way businesses operate.
Role summary
The user researcher is responsible for working closely with designers, other researchers, project managers, and engineers to create client solutions that meld business objectives, design principles, and continuous user research into a compelling user experience.
Essential duties and responsibilities
Execute various research strategies outlined in project sows; produce discovery and usability reports to chaione standards, with guidance that has been documented, communicated, and trainedReports contain data from:
O interviews
O workshops
O observations
O surveys
O usability testing
O analytics
Work within highly effective research & design teams to deliver discovery and usability reports:
O on time
O within project parameters
O up to chaione standards
O to internal and external stakeholders’ satisfaction
Create and maintain rapport with internal project teams, as well as research participants
Demonstrate subject matter expertise on all project data in all communication to internal and external project stakeholders
Must be willing and available to work on local client sites as required.
Competencies
At least a ma/ms in human factors, human-computer interaction, psychology, or related field
At least 3 years related work experience in projects that involve collaboration with design and engineering teamsExperience working within agile delivery framework
Knowledge of:
O quantitative and qualitative research methods
O quantitative and qualitative analysis methods
Fundamental understanding and uses of:
O personas
O task flows
O experience maps
O baselines and benchmarks
O affinity diagrams
Exposure to usability testing and heuristic evaluations
Online survey tools (at least one of the following)
O survey monkey
O survey gizmo
O qualtrics
Competence in excel:
O tables & managing data
O linking worksheets
O pivot tables
O formulas
O absolute & relative references
O graphs
Written research reports
Presentation skills
Strong communication and consulting skills
Demonstrated ability to work well independently as well as collaboratively
Chaione tool stack (a plus)
O slack
O google sheets
O basecamp
O dropbox
O confluence
O jira
O miro
Competitive benefits
Flexible work hours
Medical, dental, and vision insurance
Health savings accounts (hsa)
Disability & life insurance
401k
15 days pto
Unlimited sick time
Free onsite parking
Employee discounts (fitness, car rental, airport parking and more)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this jobDuties, responsibilities, and activities may change at any time with or without notice.
Job type: full-time
Work location: multiple locations
