About us
With electric vehicles (evs) expected to be nearly 20% of new vehicle sales by 2025 across north america and europe, electric mobility is becoming a realityChargepoint is at the center of this revolution, powering the world’s leading ev charging network and most complete set of hardware, software and mobile solutions for every ev charging needWe bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Recently listed on the nyse (chpt) and supported by $660 million since inception from investors including daimler, siemens, linse capital, rho capital partners, bmw i ventures and braemar energy ventures, chargepoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar marketJoin the team that is building the ev charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports to
Supervisor, owner support
What you will be doing
Technical support engineers will provide administrative, minor account management, technical, and network problem resolution to end-users (b2b) by diagnosing issues and engineering solutions for specific and general use casesSolutions include, but are not limited to adjusting network configurations, uninstalling/reinstalling basic software applications, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, assisting with navigating around application menus, and troubleshooting email and reporting issuesSupport will be provided by clearly communicating technical solutions in a user-friendly, professional mannerRepresentatives will perform related work as required.
This role is fully remote and is open to applicants within all 50-statesPersons accepting offers for this role must provide and pay for their own high-speed internet connection (recommended download speed of 25mbps with at least 3mbps upload)Chargepoint will provide a laptop, monitor, wireless mouse, keyboard, and headsetRelocation is not required nor provided
What you will bring to chargepoint
Commitment to customer driven support
Comfortable with making next-step decisions and excited by `thinking outside of the box`
Strong troubleshooting capabilities
Ability to accurately convey messages both verbally and in writing
Minor account management skills including investigating and understanding current and historical issues for specific accounts
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
Ability to appropriately manage multiple processes to achieve a required goal
Focuses and guides self in accomplishing work objectives
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Technical/professional expertise is demonstrated through problem-solving, applying technical knowledge, and product and service management for the functional area in which employee operates
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Position requires use of headset/microphone
Requirements
Minimum of 2 years in a technical support environment or technical field?
High school diploma or ged required; college education desirable
Location
Remote, us
We are committed to an inclusive and diverse teamChargepoint is an equal opportunity employerWe do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the company needs, we will contact you directly.
Chargepoint is an equal opportunity employer.
Applicants only - recruiting agencies do not contact.
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