Job details
Job type full-time number of hires for this role 2
Qualifications
Bachelor`s (required)
Microsoft office: 1 year (preferred)
Full job description
Why charlie health?
Adolescents and young adults across the country need our helpThe sad reality is that a mental health crisis has taken ahold of our most vulnerable population—leading to record levels of depression, anxiety, addiction, and self-harmFrom manhattan to montana, this reality is compounded by issues of access, both geographic and financialThe mental health landscape is systemically broken, and our children are suffering as a result.
Charlie health has set out on a mission to reimagine how high acuity care is delivered to teens and young adults—particularly those in rural populationsWe’re building the world’s first infinitely scalable, virtual-first mental health practiceOur initial offering is a virtual intensive outpatient program (viop), which connects like-minded virtual groups with therapists that specialize in their specific mental health needs.
Our goal is to help children and families heal togetherThrough a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated wayJoin us in our mission to ensure that every teen and young adult—regardless of location or socioeconomic status—can get the care that they deserve.
About the admissions coordinator role
We are an early stage startup with a big visionYour role will be essential to our successYou`ll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treatYou`ll work hand-in-hand with our team to facilitate admissions for hundreds of at-risk youthYou`ll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by charlie health’s admissions teamThis position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to charlie healthThe admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutionsWe are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
Answers and screens inquiry calls and emails from prospective clients, families, professional referral sources, and others inquiring on behalf of the patient
Provides telephone assessments, facilitates initial contact with referral sources and potential clients, coordinates the referral and intake process, communicates information to clinical leadership that is needed to determine appropriate level of care
Quickly involves licensed clinician when crisis intervention/safety assessment is needed during the intake process
Processes consents for new patients efficiently and in accordance with protocols
Obtains pertinent information from new patients by asking them to complete surveys or interviews courteously and professionally
Collects data to help with the admission process
Communicates new client information thoroughly and in a timely manner to clinical and billing teams
Collects and analyze data related to departmental performance indicators
Enters data appropriately in the alleva (emr) system
Qualifications
Bachelor`s degree in psychology or related field or experience
Minimum of 2 years experience working in admissions and or utilization review in mental health services with adults and adolescents
Knowledge of hipaa policies and procedures
Proficient with microsoft office
Perks
Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hiresWhile we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous pto policy, we`re way more excited to tell you about a few `perks” that are unique to charlie healthWe’ve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.
First and foremost, we believe that no one should ever have to compromise on their mental or physical healthThis is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (headspace, talkspace, noom, peloton, etc.)We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed instructorsOur team is big on self-care, and we are committed to helping our employees live happy and healthy lives.
We also want you to live and see our mission in actionWe encourage every employee—regardless of department—to shadow our viop sessions once per monthAnd while it’s motivating to experience the care that we provide to patients, we also want to collectively celebrate their successesThis is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiencesWhether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together.
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you tooJust one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven cultureThere are lives on the line, and we have teens to saveThere’s no room for complacencyYour scope of responsibility and opportunity to make a difference will be uncapped at charlie health, but we need your commitment that you will work tirelessly for our patients, parents, and partnersAt the end of day, our team is committed to helping you succeed at charlie health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisisWe’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our teamWe look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
At charlie health, we value being an equal opportunity employerWe strive to cultivate an environment where individuals can be their authentic selvesBeing an equal opportunity employer means every member of our team feels as though they are supported and belongWe value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all teens and young adults.
Charlie health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
Job type: full-time
Benefits:
Dental insurance
Health insurance
Vision insurance
Education:
Bachelor`s (required)
Experience:
Admissions or utilization review: 2 years (preferred)
Microsoft office: 1 year (preferred)
Biopsychosocial intake: 1 year (preferred)
Work location:
Fully remote
Work location: remote
