Job details
Job type full-time
Full job description
We are looking for full time, seasonal customer service associates who can work the following shifts monday - friday from 9am up to possibly 8pm with a possibility of working weekends as neededThe customer service associate will be responsible of answering calls transferred from the philippines, front desk, and business gift servicesThese customers will be calling to place orders or have service issues that need to be resolvedOther responsibilities include processing refunds, process savings passes, processing reships, answering escalated emails, and editing orders as neededThe customer service associate will work closely with cs team lead and department manager to prioritize and complete work daily.
The candidate should have knowledge of professional customer service practices, basic math concepts, english grammar, spelling, and punctuation.
The position require microsoft outlook, microsoft word, microsoft excel, as400, atlas, moxie & internet, in-contact & basic computer skills.
We offer competitive wages and a tasty associate discountPre-employment background check is required.
`we promote a drug free workplace.` benefits offered:
Employer contribution to 401k account
Employee discounts
High school diploma or ged
Previous call center customer service experience required
Pc functionality including ms software ( word, excel, outlook)
Attention to detail
Good communication skills
Ability to work in a fast-paced environment with minimal supervision
Accuracy and speed
Dependability and a fast learner
Able to work flexible schedule during holiday preriods including weekends as needed
