Job details
Job type full-time
Full job description
This position is accountable for organizing travel from beginning to end for corporate clients, performing all ticketing duties, providing recommendations and travel advice, and maintaining an exceptionally high level of service to all customersAs an employee of christopherson business travel you will set an excellent example of our brand promise.
Responsibilities
Provide travel expertise with excellent customer service
Responsible for timely and accurate ticketing and invoicing
Interpret and enforce various client travel policies when making reservations
Keep traveler profiles updated and document any requests in the pnr
Resolve any client service issues with patience, empathy, and urgency
Ability to work on multiple programs simultaneously with minimal errors
Requirements
Experience: 2+ years experience in the service industry
Gds experience a plus—primarily worldspan, but will also consider those with sabre experience
Customer centricity: makes things easy for the customer, is helpful and adds value, personalizes the experience, balances efficiency appropriately, exudes competence, maintains accuracy, treats customers professionally, sets expectations and follows through, is accessible to customers, listen to and assess needs
Consultative: offers useful advice to proactively assist a customer, provides options
Coachable: receives feedback from the perspective that we can always get better, has a mentality toward continuous improvement, maintains a growth mindset
Embraces change: comfortable with change, keeps an open mind to new things, flexible, adaptable, resilient
Positive attitude: stays calm and composed under pressure, lifts others, remains positive with customers and coworkers
Problem solver: is resourceful and uses initiative to independently find solutions, looks for ways to overcome obstacles and get things done
Communicates effectively: excellent oral and written communication skills; takes a professional approach; willing to speak up and share views, debates appropriately at the table
Spanish language fluency a plus
Time management: detail oriented with strong organizational skills, prioritizes effectively
Multitasking: comfortable working in a fast-paced environment; ability to juggle more than one customer, issue, or task at the same time; works tasks in parallel and not simply one thing at a time
Cultural fit: values people, creates value
Teamwork orientation: steps in to help others, unselfish, focuses on uniting to do what needs to be done to meet customer expectations and service levels
Is comfortable with and stays up-to-date with technology, participates in ongoing training, able to self-troubleshoot, has the ability to learn new technical skills
Business acumen: understands business situations; works toward improving financial performance; balances the needs of employee, customer, and employer constituencies
Benefits
Medical and prescription drug coverage
Health savings account (hsa) with company contribution
Dental coverage
Voluntary vision coverage
Flexible spending account (fsa)
401 (k) retirement savings plan
Pto and holidays
Apply Now
